Hybrid IT & AV Support Technician

chess; New Mexico; Hybrid; USD 2,821,000 - 73,561,000; Full time

Job summary

Central New Mexico Community College is seeking a Technical Support Technician to provide expert support for faculty, staff, and students across audio-visual and computer systems in a networked environment. The role combines remote, hybrid, and on-premise assistance to ensure reliable operation of classrooms and labs.

You will troubleshoot servers, display devices, control systems, and conferencing platforms, manage work via ITIL processes, and deliver training to users on contemporary

Qualifications

• Associate degree in a related field with 1 year of related AV/IT experience.
• High school diploma or GED with post-secondary coursework in computer science/IT and 1 year related experience.
• Associate Degree in MIS or related field with 3 years related experience may lead to reassignment.

Responsibilities

• Provide comprehensive assistance to faculty, staff, and presenters in technology-enhanced classrooms.
• Respond quickly to incidents, log requests, and train users as needed.
• Troubleshoot computers, display devices, control systems, network devices, and AV routing systems.

Skills

Customer service

Technical support

Audiovisual equipment

Education

Associate Degree in related field

High school diploma or GED with coursework in computer science/IT

Tools

ITSM tools

Job description

Central New Mexico Community College is seeking a Technical Support Technician to provide expert support for faculty, staff, and students across audio-visual and computer systems in a networked environment. The role combines remote, hybrid, and on-premise assistance to ensure reliable operation of classrooms and labs.

You will troubleshoot servers, display devices, control systems, and conferencing platforms, manage work via ITIL processes, and deliver training to users on contemporary