Hybrid Irvine: Customer Success & Order Planner

Murata Electronics; Irvine (CA); Hybrid; USD 52,000 - 74,000; Full time

Job summary

Murata Electronics is seeking a Customer Service Representative in Irvine, CA to manage demand and supply for assigned accounts, maintain backlogs, and ensure timely order processing. The role collaborates across Sales, Logistics, and Factory, handling communications, KPI achievement, and inventory control.

The position requires 1+ years in customer service or planning, strong Excel skills, attention to detail, and teamwork. Hybrid work from Irvine, CA is offered.

Qualifications

• High School Diploma or GED.
• 1+ years of experience related to customer service, order management, or planning.
• Proficiency with Microsoft Excel.
• Strong problem-solving skills.
• High attention to detail and accurate data entry.
• Interpersonal and collaboration skills with strong communication.
• Team-oriented with ability to multi-task and maintain urgency and organization.
• Adaptability to changing priorities and diverse work environment.

Responsibilities

• Demand Monitoring/Maintenance - Enter and maintain customer demand including firm orders and forecasts, releasing new orders, monitoring backlogs, and processing changes/cancellations.
• Supply Monitoring/Maintenance - Release purchase orders to the factory and manage backlog per customer requirements; monitor inventory and reduce excess risk.
• Credits - Initiate billing and credit requests with root-cause explanations and corrective actions.
• Inventory - Monitor slow-moving/excess inventory; document root causes and mitigate.
• Communication - Notify price discrepancies, backlog errors, and allocation differences; coordinate with sales on discrepancies.
• Meet or exceed KPIs for assigned accounts.
• Utilize Excel and Web tools to recognize exceptions and problems with demand.
• Maximize Murata's competitive advantage through service while minimizing risk.
• Reports - Review daily system-generated reports and take actions to resolve issues.
• Training - Shadow and train new hires and handle account transfers.
• Perform other duties as assigned.

Skills

Problem solving

Attention to detail

Data entry

Teamwork

Communication

Education

High School Diploma or GED

Associate's degree or higher

Tools

Microsoft Excel

Job description

Murata Electronics is seeking a Customer Service Representative in Irvine, CA to manage demand and supply for assigned accounts, maintain backlogs, and ensure timely order processing. The role collaborates across Sales, Logistics, and Factory, handling communications, KPI achievement, and inventory control.

The position requires 1+ years in customer service or planning, strong Excel skills, attention to detail, and teamwork. Hybrid work from Irvine, CA is offered.