Customer Service Representative

Murata Manufacturing Co.; Irvine (CA); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health benefits

Job summary

Murata Electronics seeks a Sales Planner in Irvine, CA to manage customer demand, release orders, and monitor the factory backlog to ensure 100% customer satisfaction. You will collaborate with Sales, Logistics, and Factory, maintaining backlog integrity and addressing issues daily.

The role emphasizes Excel-based analysis, inventory control, and proactive communication to resolve discrepancies and improve service levels. Hybrid work from Irvine, CA is offered.

Qualifications

• High School Diploma or GED.
• 1+ years of experience related to customer service, order management, or planning.
• Proficiency with Microsoft Excel, problem-solving skills, high attention to detail, and accurate data entry.
• Interpersonal skills including effective collaboration and communication skills.
• Ability to work in a team-oriented environment, provide a positive customer experience, high sense of urgency, ability to and multi-task, and strong organizational skills.
• Ability to adapt to ever-changing work priorities and environment while working among individuals from a wide variety of cultural backgrounds.
• Associate’s degree or higher.
• Experience working with third-party vendors and/or vendor-managed inventory.
• Analysis skills with the ability to resolve problems.

Responsibilities

• Demand Monitoring/Maintenance - Enter and maintain customer demand which includes creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations.
• Supply Monitoring/Maintenance – Release purchase orders to the factory. Maintain factory backlog based on customer requirements including expedites, pushouts, and cancellations. Monitor inventory and take appropriate action to reduce the risk of excess inventory.
• Credits - Initiate special billing and credit requests with detailed explanations related to the root cause, and supply corrective action as appropriate.
• Inventory - Monitor slow-moving and excessive inventory. Maintain details related to the root cause of excess inventory and mitigate excess as well as slow moving inventory for assigned customers.
• Communication - notification for price discrepancies, backlog errors, and allocation quantity differences. Initiate communication with sales on discrepancies with customer order processing. Daily discussions with internal and external contacts regarding order status and shipment issues to support customers and resolve problems.
• Meet or exceed established KPI’s (Key Performance Indicators) for assigned accounts.
• Utilize established Excel and Web-based tools proactively to recognize exceptions or potential problems with customer demand.
• Maximize Murata’s competitive advantage through service while minimizing operational risk.
• Reports – Reviewall daily system-generated reports and take necessary actions to resolve problems and issues.
• Training – provide shadowing and training for new hires and account transfers as needed.
• Perform other job duties as assigned.

Skills

Customer service

Order management

Planning

Problem solving

Attention to detail

Data entry

Interpersonal skills

Team collaboration

Communication

Education

High School Diploma or GED

Associate’s degree or higher

Vendor management / third-party vendor exposure

Tools

Microsoft Excel

Job description

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For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology – and our present innovations are shaping tomorrow's.

Whatever the future holds, you can be sure that Murata will be a part of it.

Why Consider This Job Opportunity

The Sales Planner is responsible for providing customer satisfaction for their assigned accounts. Within the scope of Total Account Management, the Sales Planner serves as the link between the Customer, Sales, Logistics, and the Factory. The Sales Planner has the responsibility to maintain the integrity of the customer backlog and strive to meet our goal of 100% customer satisfaction of their account base.

Workplace Policy

Hybrid from Irvine, California

What To Expect (Essential Job Responsibilities)

• Demand Monitoring/Maintenance - Enter and maintain customer demand which includes creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations.
• Supply Monitoring/Maintenance – Release purchase orders to the factory. Maintain factory backlog based on customer requirements including expedites, pushouts, and cancellations. Monitor inventory and take appropriate action to reduce the risk of excess inventory.
• Credits - Initiate special billing and credit requests with detailed explanations related to the root cause, and supply corrective action as appropriate.
• Inventory - Monitor slow-moving and excessive inventory. Maintain details related to the root cause of excess inventory and mitigate excess as well as slow moving inventory for assigned customers.
• Communication - notification for price discrepancies, backlog errors, and allocation quantity differences. Initiate communication with sales on discrepancies with customer order processing. Daily discussions with internal and external contacts regarding order status and shipment issues to support customers and resolve problems.
• Meet or exceed established KPI’s (Key Performance Indicators) for assigned accounts.
• Utilize established Excel and Web-based tools proactively to recognize exceptions or potential problems with customer demand.
• Maximize Murata’s competitive advantage through service while minimizing operational risk.
• Reports – Reviewall daily system-generated reports and take necessary actions to resolve problems and issues.
• Training – provide shadowing and training for new hires and account transfers as needed.
• Perform other job duties as assigned.

What Is Required (Qualifications)

• High School Diploma or GED.
• 1+ years of experience related to customer service, order management, or planning.
• Proficiency with Microsoft Excel, problem-solving skills, high attention to detail, and accurate data entry.
• Interpersonal skills including effective collaboration and communication skills.
• Ability to work in a team-oriented environment, provide a positive customer experience, high sense of urgency, ability to and multi-task, and strong organizational skills.
• Ability to adapt to ever-changing work priorities and environment while working among individuals from a wide variety of cultural backgrounds.

How To Stand Out (Preferred Qualifications)

• Associate’s degree or higher.
• Experience working with third-party vendors and/or vendor-managed inventory.
• Analysis skills with the ability to resolve problems.

Other

Minimum Salary: $51,532

Maximum Salary: $74,077

Imagine the possibilities as a member of Murata'sinnovative global team.

Be an innovator - Join Murata!
Murata offers competitive compensation andcomprehensive benefits.
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