Hybrid IoT Customer Success Manager I - Adoption & Growth

SmartSense by Digi; Mishawaka (IN); Hybrid; USD 63,000 - 99,000; Full time

Benefits offered by this job

Short-term incentive program

New hire stock award

Paid parental leave

Open PTO

Hybrid work environment

Job summary

SmartSense by Digi is seeking a Customer Success Manager I to lead post-sale adoption, renewals, and expansion for our Digital/Tech-Touch clients. You will collaborate with Sales, Product, and Client Partners to deliver measurable value, protect revenue, and convert at-risk customers into advocates.

You will guide Level 4 customers, manage the end-to-end customer journey from onboarding to ongoing value delivery, and drive adoption through automation and best practices across the SmartSense and

Qualifications

• Post-sale customer success management experience preferred.
• Strong project management and communication skills.
• Experience in a SaaS or IoT environment is a plus.

Responsibilities

• Guide Level 4 customers through adoption, renewals, and advocacy.
• Own KPIs across adoption, upsell, renewal, and advocacy.
• Lead end-to-end customer operations from onboarding to value delivery.
• Collaborate cross-functionally with Sales, Product, and Client Partners to deliver value.
• Build project plans that align stakeholders and priorities.
• Identify adoption blockers and escalate with urgency and clarity.

Skills

Project management

Communication

Problem-solving

Attention to detail

CRM platforms

MS Office

Excel

PowerPoint

Cross-functional collaboration

Prioritization

Education

High school diploma or equivalent

Bachelor’s degree or equivalent

Tools

Totango

Job description

SmartSense by Digi is seeking a Customer Success Manager I to lead post-sale adoption, renewals, and expansion for our Digital/Tech-Touch clients. You will collaborate with Sales, Product, and Client Partners to deliver measurable value, protect revenue, and convert at-risk customers into advocates.

You will guide Level 4 customers, manage the end-to-end customer journey from onboarding to ongoing value delivery, and drive adoption through automation and best practices across the SmartSense and