Enterprise IoT Customer Success Manager — Remote

Digi International; United States; On-site; USD 72,000 - 113,000; Full time

Benefits offered by this job

Total Rewards package

Stock award

Paid parental leave

Open PTO

Hybrid work environment

Job summary

Digi International, Particle by Digi, seeks a Customer Success Manager for a US-based role in Mishawaka, IN or Hopkins, MN. You will own post-sale relationships, drive renewals, and expand ARR across a portfolio of enterprise customers.

You will partner with Solutions Architects, TAMs, and Sales to ensure long-term customer outcomes, health monitoring, and scalable CS processes across a growing IoT platform.

Qualifications

• 5+ years in a customer-facing role such as Customer Success, Account Management, or enterprise.
• Demonstrated track record of owning renewals and driving net revenue retention in a B2B SaaS or platform environment.
• Experience managing a portfolio of enterprise accounts with complex, long-term relationships.
• Strong commercial instincts — comfortable discussing contracts, pricing, and expansion motions with customers.
• Excellent communication skills with the ability to connect business value to technical outcomes.

Responsibilities

• Own the post-sale success of a portfolio of enterprise customers, driving retention, renewal, and growth.
• Build deep, multi-threaded relationships across customer organizations — from technical teams to executive sponsors.
• Lead Executive Business Reviews (EBRs) that connect customer outcomes to the value delivered by the Particle platform.
• Proactively monitor customer health signals and intervene early when risk is identified.
• Manage device inventory and demand planning for customers scaling their connected fleets.
• Discover expansion opportunities within accounts and act as an internal lead source for new ARR.
• Handle commercial motions post-sale: additional order forms, contract modifications, and accounts receivable follow-up.
• Collaborate closely with Solutions Architects, Technical Account Managers, Sales, and Finance to deliver seamless customer experiences.
• Represent the voice of the customer internally and help shape how Particle supports enterprise accounts at scale.
• Contribute to the development of CS playbooks, onboarding frameworks, and operational best practices.

Skills

Customer relationship management

Account management

SaaS / B2B

Commercial instincts

Effective communication

Tools

CRM software

Job description

Digi International, Particle by Digi, seeks a Customer Success Manager for a US-based role in Mishawaka, IN or Hopkins, MN. You will own post-sale relationships, drive renewals, and expand ARR across a portfolio of enterprise customers.

You will partner with Solutions Architects, TAMs, and Sales to ensure long-term customer outcomes, health monitoring, and scalable CS processes across a growing IoT platform.