Hybrid Internal Sales & Customer Service Specialist (Territory)

Pepperl+Fuchs, Inc.; Roseville (MN); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Pepperl+Fuchs, Inc. in Roseville, MN is seeking a Customer Service Internal Sales Representative to join a hybrid team.

The role focuses on delivering exceptional customer care within an assigned territory while identifying and developing qualified sales opportunities for the Field Sales team. The ideal candidate has 5+ years of customer service or sales experience, strong communication and organizational skills, and a professional demeanor.

Qualifications

• High School Diploma or equivalent required.
• Minimum 5 years of customer service or sales experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and within a team.
• Professional demeanor when interacting with customers.

Responsibilities

• Interact daily with customers via phone and email.
• Take ownership of assigned territory and provide proactive customer support.
• Manage territory accounts, including order entry, credits, and rebills.
• Monitor open order reports and resolve delays in the order-to-cash process.
• Upsell and cross-sell products to expand business opportunities.
• Record new sales opportunities in Siebel (CRM).
• Attend customer calls and key account meetings focused on improving performance metrics.
• Cross-train team members and foster a collaborative, high-performance environment.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Siebel CRM

Education

High School Diploma or equivalent

Tools

Siebel CRM

Job description

Pepperl+Fuchs, Inc. in Roseville, MN is seeking a Customer Service Internal Sales Representative to join a hybrid team.

The role focuses on delivering exceptional customer care within an assigned territory while identifying and developing qualified sales opportunities for the Field Sales team. The ideal candidate has 5+ years of customer service or sales experience, strong communication and organizational skills, and a professional demeanor.