Hybrid Insurance Customer Experience Specialist

Westwood Insurance Agency, LLC; Plano (TX); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Job summary

Westwood Insurance Agency, LLC is a large personal lines agency in the US, offering homeowners, renters, auto, and small business coverage with a technology-based approach. The role focuses on providing timely customer service, answering inquiries, and assisting with policy-related questions.

The position is hybrid, with opportunities for growth through corporate training and cross-functional collaboration.

Qualifications

• Experience in providing timely customer service via calls or inquiries.
• Ability to explain coverage, billing and policy questions clearly.
• Willingness to complete corporate product training and ongoing learning.

Responsibilities

• Provide timely, accurate customer service by answering inbound calls and researching inquiries.
• Rewrite or generate new policies by recommending coverages to meet client needs.
• Continued professional growth by completing corporate product training courses.
• Build knowledge of department processes and procedures to support customers.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma/GED

Job description

Westwood Insurance Agency, LLC is a large personal lines agency in the US, offering homeowners, renters, auto, and small business coverage with a technology-based approach. The role focuses on providing timely customer service, answering inquiries, and assisting with policy-related questions.

The position is hybrid, with opportunities for growth through corporate training and cross-functional collaboration.