Hybrid Insurance Client Support Associate

ZP Group; Durham (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking a Customer Service Associate for an insurance company focused on retirement and annuity solutions in Durham, NC. The role handles client requests and delivers high-quality support on a hybrid schedule, onsite three days per week in Durham.

Required are 0–1 years of experience and a Bachelor’s degree. Proficiency in Microsoft Office and strong organizational and communication skills are essential. Comprehensive benefits are provided as part of the package.

Qualifications

• 0–1 years of experience required.
• Bachelor’s degree required.
• Strong organizational and communication skills are essential.
• Proficiency in Microsoft Office and general computer applications.

Responsibilities

• Handle client requests from start to finish with speed and accuracy.
• Provide friendly, professional support across various communication platforms.
• Build strong client relationships and enhance overall satisfaction.
• Maintain a strong understanding of the online portal and digital tools.
• Stay up to date on all products, policies, and customer service procedures.
• Collaborate with team members to ensure continued, high-quality service.
• Communicate openly with management regarding areas of responsibility and provide additional help when needed.

Skills

0-1 years experience

Strong organizational skills

Strong communication skills

Team environment

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies is seeking a Customer Service Associate for an insurance company focused on retirement and annuity solutions in Durham, NC. The role handles client requests and delivers high-quality support on a hybrid schedule, onsite three days per week in Durham.

Required are 0–1 years of experience and a Bachelor’s degree. Proficiency in Microsoft Office and strong organizational and communication skills are essential. Comprehensive benefits are provided as part of the package.