Hybrid Customer Service Associate | Retirement Solutions

Zachary Piper Solutions; Durham (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Holiday leave

Job summary

Piper Companies in Durham, NC, is hiring a Customer Service Associate for an insurance company focused on retirement and annuity solutions. The position offers a hybrid schedule, onsite three days a week from 9 AM to 6 PM in Durham, NC.

You will handle client requests with speed and accuracy, provide friendly support across multiple platforms, and help maintain high-quality client service through team collaboration.

Qualifications

• 0-1 years of experience.
• Bachelor’s degree.
• Strong organizational and communication skills.
• Proficient in Microsoft Office and general computer applications.
• Ability to thrive in a team environment.

Responsibilities

• Handle client requests from start to finish with speed and accuracy.
• Provide friendly, professional support across various communication platforms.
• Build strong client relationships and enhance overall satisfaction.
• Maintain a strong understanding of the online portal and digital tools.
• Stay up to date on all products, policies, and customer service procedures.
• Collaborate with team members to ensure continued, high-quality service.
• Communicate openly with management regarding areas of responsibility and provide additional help when needed.

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Piper Companies in Durham, NC, is hiring a Customer Service Associate for an insurance company focused on retirement and annuity solutions. The position offers a hybrid schedule, onsite three days a week from 9 AM to 6 PM in Durham, NC.

You will handle client requests with speed and accuracy, provide friendly support across multiple platforms, and help maintain high-quality client service through team collaboration.