Hybrid Insurance Account Rep | Service & Sales Growth

Andrew Creswell Ins Agcy Inc; Augusta (GA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Drew Creswell - State Farm Agent is expanding its team to hire an Insurance Account Representative in a hybrid service and sales role. You will handle inbound calls, assist clients with policy changes, and deliver a superior customer experience while identifying cross-sell opportunities and earning commissions for new business you help generate.

This is a full-time position with potential for advancement. Competitive benefits include a base pay with commissions, a $1,000 signing bonus after 30

Qualifications

• Must be willing to obtain state insurance licenses.
• Strong communication and customer service skills.
• Comfortable with phone-based interactions and discussing product options with clients.
• Highly organized, detail-oriented, and self-motivated.
• Bilingual Spanish preferred.

Responsibilities

• Answer incoming calls, respond to client inquiries, and provide top-tier service and support.
• Process policy changes, billing questions, and general account updates.
• Identify opportunities to cross-sell additional products during service calls and quote referral business.
• Collaborate closely with the agent and team to ensure client satisfaction and retention.

Skills

Communication

Customer service

Phone-based interactions

Self-motivated

Organized

Detail-oriented

Spanish (preferred)

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview:
We are seeking a motivated and service-minded individual to join our team as an Insurance Account Representative. In this hybrid service and sales role, you’ll act as an extension of the agent — handling inbound service needs, answering calls, assisting clients with policy changes, and ensuring an excellent customer experience. At the same time, you’ll actively identify opportunities to cross-sell additional products, quote referrals, and earn commissions for new business you help generate.

This is a full-time opportunity with room for long-term growth and advancement in the insurance industry.

Responsibilities:

• Answer incoming calls, respond to client inquiries, and provide top-tier service and support.
• Process policy changes, billing questions, and general account updates.
• Identify opportunities to cross-sell additional products during service calls and quote referral business.
• Assist with outbound follow-ups and client outreach as needed.
• Collaborate closely with the agent and team to ensure client satisfaction and retention.

Requirements:

• Must be willing to obtain state insurance licenses.
• Strong communication and customer service skills.
• Comfortable with phone-based interactions and discussing product options with clients.
• Highly organized, detail-oriented, and self-motivated.
• Bilingual Spanish preferred.

Compensation & Benefits:

• Competitive base pay with commission opportunities.
• $1,000 signing bonus paid after 30 days.
• Bi-annual performance reviews for raises and career growth.
• Full-time schedule with long-term advancement potential.