Hybrid Instructional Designer II - Airport Operations Training

Releady; Seattle (WA); Hybrid; USD 51,000 - 73,000; Full time

Job summary

Releady is seeking an experienced Instructional Designer II to support airport operations and customer service training programs. You will analyze learning needs, design effective training solutions, and ensure content prepares front-line teams for operations.

This hybrid SeaTac-based role involves collaboration with SMEs, ops leaders, and the training delivery team. The position handles multiple projects from analysis through launch and post-launch evaluation, with a 12-month contract length

Qualifications

• 2+ years of instructional design, training development, or eLearning development experience.
• Hands-on experience building eLearning with Storyline 360 (interactive modules).
• Hands-on experience building eLearning with Adobe Captivate (software simulations).
• Strong written, verbal, and presentation skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Authorized to work in the United States.

Responsibilities

• Design and develop eLearning and instructor-led training for front-line customer service and airport operations teams.
• Write learning objectives tied to competencies and critical behaviors.
• Conduct job task, needs, gap, and root cause analyses to define deliverables.
• Build storyboards, simulations, scripts, job aids, and classroom materials.
• Manage moderately complex projects end to end, including video and audio production.
• Lead SME and stakeholder reviews and resolve content update requests.
• Upload, test, and maintain courses in the LMS.
• Facilitate Train-the-Trainer sessions to hand off content to the delivery team.
• Evaluate training after launch and update content based on results, mentoring junior designers.

Skills

Storyline 360

Adobe Captivate

MS Office

SME collaboration

Communication skills

Project management

Education

Bachelor's degree

Tools

Articulate Rise 360

Job description

Releady is seeking an experienced Instructional Designer II to support airport operations and customer service training programs. You will analyze learning needs, design effective training solutions, and ensure content prepares front-line teams for operations.

This hybrid SeaTac-based role involves collaboration with SMEs, ops leaders, and the training delivery team. The position handles multiple projects from analysis through launch and post-launch evaluation, with a 12-month contract length