Instructional Designer II – Airport & Frontline Training (Hybrid)

Releady; SeaTac (WA); Hybrid; USD 51,000 - 73,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Releady is seeking an experienced Instructional Designer II to support airport operations and customer service training. You will analyze learning needs, design effective training solutions, and work with cross-functional partners to prepare front-line teams for operations.

This hybrid SeaTac role requires 2+ years of experience and hands-on authoring tool expertise. You will own projects from needs analysis through launch and evaluation, collaborating with SMEs and the training delivery team,

Qualifications

• 2+ years of experience in instructional design, training development, or eLearning development grounded in adult learning principles.
• Ability to write clear learning objectives tied to competencies and behaviors.
• Strong collaboration with SMEs, operations and training teams.

Responsibilities

• Design and develop eLearning and ILT training for front-line customer service and airport operations.
• Create storyboards, simulations, scripts, job aids and classroom materials.
• Manage projects end-to-end, including video/audio production and SME reviews.
• Upload and maintain courses in LMS; facilitate Train-the-Trainer sessions.
• Evaluate training results post-launch and iterate content; mentor junior designers.

Skills

Adult learning principles

Project management

Communication skills

Education

Bachelor's degree in Learning/C curriculum design/Education/Communications or related field

Tools

Articulate Storyline 360

Adobe Captivate

Articulate Rise 360

Job description

Releady is seeking an experienced Instructional Designer II to support airport operations and customer service training. You will analyze learning needs, design effective training solutions, and work with cross-functional partners to prepare front-line teams for operations.

This hybrid SeaTac role requires 2+ years of experience and hands-on authoring tool expertise. You will own projects from needs analysis through launch and evaluation, collaborating with SMEs and the training delivery team,