Hybrid Insights Analyst - Shape Customer Experience

Primerica; United States; Hybrid; USD 80,000 - 115,000; Full time

Benefits offered by this job

Day one health insurance

401(k) Plan with employer match

Vacation, sick, holiday time off

Life and disability insurance

Flexible Spending Account & Health SAV

Tuition reimbursement

Job summary

Primerica is seeking a Customer Research & Insights Analyst in Duluth, GA, to design research projects, analyze data, and deliver actionable insights that guide action and investment. The role supports growth of enterprise research and improves both field representative and client experiences.

This hybrid position requires collaboration with leadership, design and manage external partners, and strong storytelling to connect insights across multiple data sources.

Qualifications

• Education: Bachelor's degree in Research, Data & Analytics, Customer Experience or related field.
• Experience: 10+ years in business, math, finance, statistics, market research or related field; advanced degree preferred.
• Experience with customer experience or marketing research and qualitative/quantitative methods.
• Experience with Qualtrics platform highly desired.

Responsibilities

• Plan and design research projects with stakeholders to scope activities.
• Gather insights and tie them to business outcomes.
• Leverage data sources to create a cohesive view of customer experience.
• Manage external research partners and panels.
• Design surveys for field representatives, clients, and employees.
• Improve research methodologies, processes and deliverables.
• Prioritize research activities and report insights to leadership.
• Balance statistical analysis with timely, actionable insights.
• Build self‑service insights dashboards (Qualtrics preferred).
• Identify new research opportunities addressing customer pain points.

Skills

Research design

Data analysis

Storytelling

Stakeholder communication

Education

Bachelor's degree in Research/Analytics

Tools

Qualtrics

Job description

Primerica is seeking a Customer Research & Insights Analyst in Duluth, GA, to design research projects, analyze data, and deliver actionable insights that guide action and investment. The role supports growth of enterprise research and improves both field representative and client experiences.

This hybrid position requires collaboration with leadership, design and manage external partners, and strong storytelling to connect insights across multiple data sources.