Inside Sales Associate

Capital Seaboard & G. Cefalu & Bro., Inc. (CGC Holdings, Inc); Hanover (MD); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid Vacations

Health, Dental and Medical Benefits

Weekly pay

Life Insurance

5% above cost for our high-quality?食品

Employee discounts for travel and

401k

Employee Stock Purchase Plan

Job summary

The Chefs’ Warehouse is seeking an Inside Sales & Sales Support Associate to back up Outside Sales Representatives and drive customer satisfaction, sales growth and profitability. The hybrid role focuses on account setup, order management, data analysis and pro-active communication with customers and reps.

You will support 2–4 Outside Sales Reps and handle select key accounts while delivering a seamless customer experience across departments in a fast-paced environment.

Qualifications

• Experience in foodservice distribution, inside sales or customer service preferred.
• Strong verbal and written communication skills.
• Comfortable with reports, data analysis and profitability metrics.

Responsibilities

• Support Outside Sales Representatives as primary contact for assigned customers.
• Assist with new account setup, onboarding and maintenance.
• Manage orders, add-ons, credits, adjustments and special requests.
• Communicate stock changes and substitutions to customers and sales reps.
• Review orders for accuracy and completeness.
• Ensure accuracy of entered and outgoing orders.
• Suggest additional or complementary items when appropriate.
• Analyze profitability and growth reports for accounts.
• Identify trends and opportunities and share with the sales team.
• Maintain service levels and pricing accuracy for key accounts.
• Collaborate with sales, operations, purchasing and customer service.
• Escalate issues and document customer concerns.
• Assist with special orders and customer price lists.
• Provide backup coverage during vacations or absences.

Skills

Customer service

Sales support

Data analysis

Bilingual (Spanish/English)

Education

High School Diploma

Tools

10-key

Job description

Job Description

About The Chefs' Warehouse

The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission

The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values

• Curious & Creative
• Hungry For Food & Results
• Entrepreneurial
• Forward Thinking & Flexible
• Supportive (Of Peers & Chefs)

Position Summary

The Inside Sales & Sales Support Associate plays a critical role in supporting Outside Sales Representatives while directly contributing to customer satisfaction, sales growth, and account profitability. This hybrid position serves as an extension of the outside sales team by managing day-to-day customer needs, assisting with account setup and maintenance, analyzing sales and profitability data, and identifying growth opportunities within assigned accounts.

This role requires strong communication skills, analytical capability, attention to detail, and a proactive, customer-centric mindset. The associate will support 2–4 Outside Sales Representatives and maintain responsibility for select key accounts.

What You’ll Do

• Support 2–4 Outside Sales Representatives as a primary point of contact for assigned customers
• Assist with new account setup, onboarding, and ongoing account maintenance
• Manage customer orders, order add-ons, credits, adjustments, and special requests
• Communicate out-of-stock items, substitutions, and order changes proactively to customers and sales reps
• Review incoming orders (phone, email, fax, voicemail) for accuracy and completeness
• Ensure accuracy of entered and outgoing orders
• Suggest and sell additional or complementary items when appropriate
• Run and analyze reports related to:
• Account profitability
• Gross profit per drop
• Penetration and line growth opportunities
• Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team
• Maintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolution
• Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience
• Escalate issues, irregularities, or customer concerns to the appropriate team members
• Document and track customer complaints and assist with quarterly reporting
• Assist with special orders, customer price lists, and program maintenance
• Provide backup coverage for Outside Sales Representatives during vacations or absences
• Attend inside and outside sales meetings and participate in sales initiatives as needed
• Maintain a professional attitude and sense of urgency in a fast-paced environment
• Other duties and projects as assigned by management

About You

• Minimum education: High School Diploma (college coursework a plus)
• Prior experience in foodservice distribution, inside sales, customer service, or sales support preferred
• Strong understanding of foodservice products, categories, and customer dynamics preferred
• Comfortable working with reports, data analysis, and profitability metrics
• Strong verbal, written, and telephone communication skills
• High attention to detail with strong follow-through
• Self-motivated, organized, and able to manage multiple priorities
• Team-oriented with the ability to collaborate across departments
• Able to work under pressure with a sense of urgency
• Data entry and 10-key experience required
• Bilingual (Spanish/English) a plus

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.

Job Details

• Pay Type Hourly
• Hiring Min Rate 21 USD
• Hiring Max Rate 25 USD
• Hanover, MD 21076, USA