Hybrid Inside Sales & Service Writer

REIC Rentals LLC; Hermiston (OR); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary + bonus

Health, dental, and vision coverage

401(k) with company match after 90days

3 weeks PTO + 9 paid holidays

Professional development and training

Company-paid volunteer opportunities

Family-style culture

Job summary

REIC Rentals LLC in Hermiston, OR is hiring an Inside Sales/Service Writer to bridge customers, the service team, and store operations. You’ll support sales at the front counter while managing parts inventory, service orders, and cost controls behind the scenes.

This hybrid role combines customer service, sales, parts management, and operations impact. Join a company with 55+ locations and opportunities for growth and leadership development.

Qualifications

• Strong customer service and sales experience.
• Excellent communication and relationship-building skills.
• Mid-to-high Excel spreadsheet skills.
• Experience in equipment rental, construction, or heavy equipment environment preferred.
• Ability to manage multiple tasks in a fast-paced setting.
• Clean driving record.
• Innovative thinker with problem-solving ability.
• Ability to assist in development and management of budgets.

Responsibilities

• Answer incoming calls, reservations, and dispatch requests.
• Assist customers in person and over the phone.
• Recommend safe, appropriate rental equipment.
• Negotiate rental rates to maximize profitability.
• Maintain accurate rental transactions and inventory counts.
• Walk the yard daily to stay familiar with equipment status.
• Load/unload equipment as needed.
• Keep the counter, showroom, and yard organized.
• Take customer calls for rental equipment issues.
• Create and close purchase orders.
• Order parts for internal repairs.
• Enter accurate parts and labor data into POR system.
• Manage parts inventory, stocking levels, and pricing schedules.
• Oversee parts profit margins and cost controls.
• Administer manufacturer and internal warranty claims.
• Ensure on-time delivery of parts and manage shipping decisions.
• Conduct periodic inventory counts and manage stale inventory.
• Research vendor resources and obtain parts breakdowns.

Skills

Customer service

Sales experience

Excel

POR system

Attention to detail

Organizational skills

Multi-tasking

Tools

POR system

Job description

REIC Rentals LLC in Hermiston, OR is hiring an Inside Sales/Service Writer to bridge customers, the service team, and store operations. You’ll support sales at the front counter while managing parts inventory, service orders, and cost controls behind the scenes.

This hybrid role combines customer service, sales, parts management, and operations impact. Join a company with 55+ locations and opportunities for growth and leadership development.