Hybrid Inside Sales Manager – Digital & Outbound

Midcontinent; Sioux Falls (SD); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Midco is seeking an Inside Sales Digital & Outbound Manager to lead a digital and outbound sales team aimed at accelerating customer acquisition and revenue growth. The role emphasizes coaching, data-driven optimization, and cross-functional partnership to deliver an exceptional customer experience.

The position is hybrid, requiring a minimum of 1 day per week in the Sioux Falls office with the option to work-from-home other days.

Qualifications

• High School diploma or equivalent (GED).
• 3 years of sales experience.
• Demonstrated ability to communicate clearly and effectively, both verbally and in writing, with diverse audiences at various levels of the organization.

Responsibilities

• Lead, develop, and manage a digital and outbound sales team capable of carrying out the essential elements of Midco's strategy, standards, policies, and procedures.
• Execute successful residential digital and outbound sales strategies that drive customer growth, revenue, and retention.
• Set and communicate clear daily, weekly, monthly, and annual sales goals and objectives; monitor progress and drive accountability for results.
• Create and maintain a positive, high-performing work environment that promotes engagement, collaboration, and sales excellence.
• Drive accountability for lead management, pipeline activity, conversion rates, sales productivity, and overall revenue performance.
• Analyze sales performance data, identify trends and opportunities, and implement strategies to optimize effectiveness and achieve business objectives.
• Produce accurate and timely reports, forecasts, and business analyses as requested.
• Partner effectively with Marketing, Customer Experience, Operations, and other departments to enhance sales opportunities and resolve escalated issues.
• Recognize and celebrate individual and team contributions to foster a culture of engagement, achievement, and continuous improvement.
• Support Midco efforts to improve customer loyalty by ensuring an exceptional sales experience across all customer interactions.
• Support Midco efforts to improve team member engagement, development, and retention.
• Provide constructive and timely feedback for team members to foster engagement through coaching, training and stretch opportunities to increase team performance.
• Perform quarterly reviews and effectively manage disciplinary and/or performance issues.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain regular attendance to be available for your team and as required by your position
• Be available to provide assistance to team members outside of normal business hours as necessary.
• Perform other duties as assigned.

Skills

Communication

Sales experience

Education

High School Diploma or GED

Associate’s Degree (preferred)

Job description

Midco is seeking an Inside Sales Digital & Outbound Manager to lead a digital and outbound sales team aimed at accelerating customer acquisition and revenue growth. The role emphasizes coaching, data-driven optimization, and cross-functional partnership to deliver an exceptional customer experience.

The position is hybrid, requiring a minimum of 1 day per week in the Sioux Falls office with the option to work-from-home other days.