Inside Sales Manager-Digital & Outbound - Sioux Falls, SD

Midco of South Dakota, Inc.; Sioux Falls, Northern (SD, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous 401(k) match

Paid time away from work

Disability insurance

HSA contributions

Wellbeing programs

Free internet and TV

Job summary

Midco of South Dakota, Inc. is seeking an Inside Sales Digital & Outbound Manager in a hybrid role. You will lead digital and outbound sales teams, coach staff, and drive growth across product lines while ensuring a superior customer experience.

The role emphasizes data-driven decisions and cross-functional collaboration with Marketing and Operations. You will set clear sales goals, monitor performance, and develop strategies to optimize revenue, retention, and acquisition.

Qualifications

• High School diploma or equivalent (GED).
• 3 years of sales experience.
• Demonstrated ability to communicate clearly, both verbally and in writing.
• Associate’s Degree in Sales, Marketing, Business Management or related field preferred.
• Previous sales leadership experience in a call center environment preferred.
• Inbound/outbound call center environment experience with headset.
• May be required to work in excess of 40 hours per week.

Responsibilities

• Lead, develop, and manage a digital and outbound sales team aligned with Midco's strategy.
• Execute residential digital and outbound sales strategies to drive growth.
• Set daily, weekly, monthly, and annual goals, monitor progress, and ensure accountability.
• Collaborate with Marketing, Customer Experience, and Operations to optimize opportunities.
• Provide coaching, feedback, and development opportunities to team members.
• Produce reports, forecasts, and analyses as requested.

Skills

Communication

Sales experience

Team or people leadership

Education

High School diploma or GED

Associate’s Degree (sales/marketing/business)

Job description

#26-0741

Work Location Type

Hybrid

Location(s)

Job Description

Job Summary:

As the Inside Sales Digital & Outbound Manager, you will lead the teams responsible for driving digital and outbound sales performance to support Midco's revenue growth objectives. You will develop and execute strategies that maximize customer acquisition and conversion opportunities across product lines while delivering an exceptional customer experience. This role is responsible for coaching, developing, and empowering team members to achieve individual and team sales goals. You will use data, insights, and cross-functional partnerships to optimize performance and drive continuous improvement.

This is a hybrid position working a minimum of 1 day per week from our Sioux Falls office with the option to work-from-home the remaining days.

Responsibilities:

• Lead, develop, and manage a digital and outbound sales team capable of carrying out the essential elements of Midco's strategy, standards, policies, and procedures.
• Execute successful residential digital and outbound sales strategies that drive customer growth, revenue, and retention.
• Set and communicate clear daily, weekly, monthly, and annual sales goals and objectives; monitor progress and drive accountability for results.
• Create and maintain a positive, high-performing work environment that promotes engagement, collaboration, and sales excellence.
• Drive accountability for lead management, pipeline activity, conversion rates, sales productivity, and overall revenue performance.
• Analyze sales performance data, identify trends and opportunities, and implement strategies to optimize effectiveness and achieve business objectives.
• Produce accurate and timely reports, forecasts, and business analyses as requested.
• Partner effectively with Marketing, Customer Experience, Operations, and other departments to enhance sales opportunities and resolve escalated issues.
• Recognize and celebrate individual and team contributions to foster a culture of engagement, achievement, and continuous improvement.
• Support Midco efforts to improve customer loyalty by ensuring an exceptional sales experience across all customer interactions.
• Support Midco efforts to improve team member engagement, development, and retention.
• Provide constructive and timely feedback for team members to foster engagement through coaching, training and stretch opportunities to increase team performance.
• Perform quarterly reviews and effectively manage disciplinary and/or performance issues.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain regular attendance to be available for your team and as required by your position
• Be available to provide assistance to team members outside of normal business hours as necessary.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• High School diploma or equivalent (GED).
• 3 years of sales experience.
• Demonstrated ability to communicate clearly and effectively, both verbally and in writing, with diverse audiences at various levels of the organization..

Preferred Qualifications:

• Associate’s Degree in Sales, Marketing Business Management or a related field.
• Previous sales leadership experience in a call center environment.
• Inbound and outbound call center environment, wearing a headset.
• Extremely time sensitive to meet customer demand.
• May be required to work in excess of 40 hours per week.

Physical Demands:

• May occasionally be required to reach with hands and arms, stoop, kneel, or crouch.
• May be required to remain in a seated position for extended periods.
• Heavy keyboard/mouse usage required with repetitive movements.

Mental Demands:

• Ability to understand, interpret, and execute routine and complex verbal and written instructions, policies, and sales strategies.
• Strong analytical and problem-solving skills to evaluate performance, identify trends, and implement effective solutions.
• Ability to communicate expectations, provide feedback, and influence team members in a clear, effective, and professional manner.
• Capacity to manage multiple priorities, deadlines, and business initiatives in a fast-paced, results-oriented environment.
• Adaptability to changing business needs, sales priorities, customer behaviors, and market conditions.
• High emotional intelligence and professionalism to coach team members, manage performance concerns, and foster a positive work environment.
• Mental resilience to effectively manage pressure associated with sales goals, revenue targets, and operational demands.
• Strong attention to detail and ability to exercise sound judgment in decision-making, reporting, and business operations.
• Ability to build collaborative relationships and demonstrate empathy while balancing team member needs with business objectives.

Benefits Summary

• Free Midco internet and TV
• Generous 401(k) match and paid time away from work programs
• Midco-provided short and long term disability insurance
• Midco contributions to your HSA
• Programs to support your physical, mental, emotional and financial wellbeing
• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters .

undefined

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service