Hybrid Inside Sales & Customer Service Leader

Pel-Freez Biologicals; Rogers (AR); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading biotechnology company in Rogers, Arkansas, seeks an Inside Sales/Customer Service Operations Manager. The role's focus is on managing customer service and inside sales operations, ensuring alignment with business objectives, and fostering strong relationships with clients. Applicants should have a minimum of 7-10 years of sales management experience, preferably in the pharmaceutical or biotechnology industry. This role offers a hybrid work environment with opportunities for growth.

Qualifications

• Minimum of 7-10 years of experience in sales management, preferably in the pharmaceutical or biotechnology industry.
• Hands-on experience with CRM workflows and marketing automation software.

Responsibilities

• Lead and manage the Supply Chain and Customer Support teams, coaching on customer communications.
• Monitor and analyze sales performance metrics to prepare forecasts.
• Develop strategic relationships with national and regional accounts.

Skills

Communication skills

Leadership skills

Negotiation skills

Analytical skills

Organizational skills

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

CRM software

Microsoft Office Suite

Job description

A leading biotechnology company in Rogers, Arkansas, seeks an Inside Sales/Customer Service Operations Manager. The role's focus is on managing customer service and inside sales operations, ensuring alignment with business objectives, and fostering strong relationships with clients. Applicants should have a minimum of 7-10 years of sales management experience, preferably in the pharmaceutical or biotechnology industry. This role offers a hybrid work environment with opportunities for growth.