Hybrid Inside Sales & Customer Care Specialist

Mersen; Boonton (NJ); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Mersen is seeking a CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) for the Boonton, NJ area. The hybrid, permanent full-time role supports the sales process from inquiry to order fulfillment, handling inquiries, quotations, order entry, and coordination with internal teams.

The candidate will respond to pricing and delivery questions, prepare quotations, and maintain accurate records while building strong relationships with customers and cross-functional colleagues.

Qualifications

• Two to three years of customer service, inside sales, or order management experience.
• High school diploma or equivalent; post-secondary education in business administration, sales, or a related field is an asset.
• Strong proficiency with Microsoft Word, Excel, email, and internet-based tools; experience with JD Edwards or a similar ERP system is an asset.
• Excellent written and verbal communication skills, with the ability to interact professionally with customers and colleagues.
• Strong attention to detail and a commitment to accuracy in quotations, order entry, and documentation.

Responsibilities

• Respond promptly and professionally to customer inquiries regarding pricing, order status, expedited requests, delivery dates, proof of delivery, and related matters.
• Prepare accurate quotations and confirm that pricing, specifications, lead times, and other relevant details are complete.
• Review and prepare customer orders for entry, ensuring all required information is accurate and complete.
• Enter customer orders into the system and generate order acknowledgements and packing lists.
• Prepare specification sheets using samples, surveys, or customer-provided requirements.
• Process order changes in accordance with established customer service procedures.
• Coordinate with Planning and other internal teams to confirm material availability, production requirements, and delivery dates.
• Prepare consignment orders for invoicing and replenishment.
• Issue return material authorizations (RMAs) and prepare credits as required.
• Send customer surveys following an initial shipment or an RMA resulting from an internal error to assess service and quality levels.
• Maintain accurate customer and order records in the applicable systems.
• Build and maintain positive relationships with internal and external customers.
• Identify and elevate service, quality, delivery, or order-related concerns to the appropriate team.
• Support the sales team with administrative tasks, customer follow-up, reporting, and other duties as required.

Skills

Customer service

Inside sales

Order management

Attention to detail

Time management

Multitasking

Education

High school diploma

Business administration education

Tools

Microsoft Word

Microsoft Excel

Email

JD Edwards (ERP)

Job description

Mersen is seeking a CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) for the Boonton, NJ area. The hybrid, permanent full-time role supports the sales process from inquiry to order fulfillment, handling inquiries, quotations, order entry, and coordination with internal teams.

The candidate will respond to pricing and delivery questions, prepare quotations, and maintain accurate records while building strong relationships with customers and cross-functional colleagues.