CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) (SA123_03)

Mersen; Boonton (NJ); Ibrido; USD 42.000 - 68.000; Tempo pieno

Descrizione del lavoro

Mersen is seeking a CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) for the Boonton, NJ area. The hybrid, permanent full-time role supports the sales process from inquiry to order fulfillment, handling inquiries, quotations, order entry, and coordination with internal teams.

The candidate will respond to pricing and delivery questions, prepare quotations, and maintain accurate records while building strong relationships with customers and cross-functional colleagues.

Competenze

• Two to three years of customer service, inside sales, or order management experience.
• High school diploma or equivalent; post-secondary education in business administration, sales, or a related field is an asset.
• Strong proficiency with Microsoft Word, Excel, email, and internet-based tools; experience with JD Edwards or a similar ERP system is an asset.
• Excellent written and verbal communication skills, with the ability to interact professionally with customers and colleagues.
• Strong attention to detail and a commitment to accuracy in quotations, order entry, and documentation.

Mansioni

• Respond promptly and professionally to customer inquiries regarding pricing, order status, expedited requests, delivery dates, proof of delivery, and related matters.
• Prepare accurate quotations and confirm that pricing, specifications, lead times, and other relevant details are complete.
• Review and prepare customer orders for entry, ensuring all required information is accurate and complete.
• Enter customer orders into the system and generate order acknowledgements and packing lists.
• Prepare specification sheets using samples, surveys, or customer-provided requirements.
• Process order changes in accordance with established customer service procedures.
• Coordinate with Planning and other internal teams to confirm material availability, production requirements, and delivery dates.
• Prepare consignment orders for invoicing and replenishment.
• Issue return material authorizations (RMAs) and prepare credits as required.
• Send customer surveys following an initial shipment or an RMA resulting from an internal error to assess service and quality levels.
• Maintain accurate customer and order records in the applicable systems.
• Build and maintain positive relationships with internal and external customers.
• Identify and elevate service, quality, delivery, or order-related concerns to the appropriate team.
• Support the sales team with administrative tasks, customer follow-up, reporting, and other duties as required.

Conoscenze

Customer service

Inside sales

Order management

Attention to detail

Time management

Multitasking

Formazione

High school diploma

Business administration education

Strumenti

Microsoft Word

Microsoft Excel

Email

JD Edwards (ERP)

Descrizione del lavoro

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CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) (SA123_03)

Location: Boonton, NJ, US, 7005

Desk Designation: Hybrid

Type of contract: Permanent Full-Time

Annual maximum base salary:

Annual minimum base salary:

Bonus: -

Mersen is a global expert in electrical specialties and advanced materials for high-tech industries.

Present in 32 countries with 50 industrial sites and 24 R&D centres, Mersen develops custom solutions and supplies key products to meet the new technological challenges that will shape tomorrow's world.

For more than 130 years, Mersen has been constantly innovating to support and satisfy its customers' needs with the same high standards.

Be it in wind power, solar power, electronics, electric vehicles, aeronautics, space or countless other sectors, wherever technology is progressing, you will always find a bit of Mersen.

The Inside Sales Representative serves as a key point of contact for customers and supports the sales process from initial inquiry through order fulfillment. This role is responsible for responding to sales-related inquiries, preparing accurate quotations and order documentation, coordinating with internal teams, and delivering timely, professional customer service.

• Respond promptly and professionally to customer inquiries regarding pricing, order status, expedited requests, delivery dates, proof of delivery, and related matters.
• Prepare accurate quotations and confirm that pricing, specifications, lead times, and other relevant details are complete.
• Review and prepare customer orders for entry, ensuring all required information is accurate and complete.
• Enter customer orders into the system and generate order acknowledgements and packing lists.
• Prepare specification sheets using samples, surveys, or customer-provided requirements.
• Process order changes in accordance with established customer service procedures.
• Coordinate with Planning and other internal teams to confirm material availability, production requirements, and delivery dates.
• Prepare consignment orders for invoicing and replenishment.
• Issue return material authorizations (RMAs) and prepare credits as required.
• Send customer surveys following an initial shipment or an RMA resulting from an internal error to assess service and quality levels.
• Maintain accurate customer and order records in the applicable systems.
• Build and maintain positive relationships with internal and external customers.
• Identify and elevate service, quality, delivery, or order-related concerns to the appropriate team.
• Support the sales team with administrative tasks, customer follow-up, reporting, and other duties as required.

Experience and Qualifications

• Two to three years of customer service, inside sales, or order management experience, preferably in a manufacturing or industrial environment.
• High school diploma or equivalent; post-secondary education in business administration, sales, or a related field is an asset.
• Strong proficiency with Microsoft Word, Excel, email, and internet-based tools; experience with JD Edwards or a similar ERP system is an asset.
• Excellent written and verbal communication skills, with the ability to interact professionally with customers and colleagues.
• Strong attention to detail and a commitment to accuracy in quotations, order entry, and documentation.
• Ability to prioritize multiple tasks, manage competing deadlines, and work effectively in a fast-paced environment.
• Strong organizational, time-management, problem-solving, and follow-up skills.
• Demonstrated sense of urgency and a customer-focused approach.
• Tactful, diplomatic, and able to handle sensitive or challenging customer situations professionally.
• Ability to work independently and collaboratively as part of a cross-functional team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.The job titles do not mean the male variant but stand for the gender-neutral designation of the profession according to wikipedia. People are welcome regardless of gender, origin, sexual orientation, and religion.