Customer Service Representative

Tigre Manufacturing; Janesville (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Tigre Manufacturing in Janesville, WI is seeking a Customer Service Representative to be the first point of contact for customers, delivering friendly, solution-oriented support.

You will handle inquiries by phone, email, and chat, provide product information, track orders, resolve issues, and contribute to process improvements while staying updated on policies.

Qualifications

• High school diploma or equivalent; additional education in customer service is a plus.
• Experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer concerns and improve service processes.
• Provide feedback to management on customer trends and areas for improvement.
• Stay updated on product knowledge and company policies to better assist customers.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Flexible hours

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Janesville, WI. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. If you have a passion for helping others and enjoy working in a dynamic environment, we would love to hear from you!ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and professional manner.Assist customers with product information, order status, and troubleshooting issues.Maintain accurate records of customer interactions and transactions.Collaborate with team members to resolve customer concerns and improve service processes.Provide feedback to management on customer trends and areas for improvement.Stay updated on product knowledge and company policies to better assist customers.QualificationsHigh school diploma or equivalent; additional education in customer service or related fields is a plus.Proven experience in a customer service role, preferably in a fast-paced environment.Excellent communication skills, both verbal and written.Strong problem-solving abilities and a customer-focused mindset.Proficiency in using customer service software and Microsoft Office Suite.Ability to work flexible hours, including evenings and weekends as needed.