Hybrid Import CHB Supervisor

Yusen Logistics; Torrance (CA); Hybrid; USD 74,000 - 94,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with a company match

Paid time off 10 days

Bonus plan

7 Paid Holidays

OT pay if applicable

Flexible Spending Accounts

Life and AD&D Insurance

Tuition Assistance Program

Commuter Benefits

Job summary

Yusen Logistics is seeking an Import CHB Supervisor to lead the customs brokerage and import team, ensuring compliant processing and timely shipments. You will work with branch management and customers, oversee daily operations, and train staff.

The role emphasizes CBP compliance, SOP development, KPI monitoring, and coordination of Air/Ocean CHB, CFS, and related functions in hybrid work settings. A strong background in import operations and leadership is required.

Qualifications

• 4–6 years of experience in import operations (Air and Ocean), with CHB exposure; supervisory or lead experience preferred.
• High School Diploma or GED; Associates Degree preferred.
• Customs Brokerage License preferred.
• Strong working knowledge of CBP regulations and other import compliance requirements.
• Familiarity with CFS operations and warehouse processes is a plus.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with import systems and databases (YUNAS experience preferred).

Responsibilities

• Oversee process flows in compliance with company policy, CBP regulations, and applicable agency requirements.
• Support development and implementation of internal SOPs; monitor KPIs to ensure timely cargo recovery, clearance, and handover to brokers.
• Ensure accurate and compliant documentation is created, filed, and transmitted to appropriate government agencies.
• Respond to internal, customer, and customs requests regarding classification, duty rates, documentation, and import requirements.
• Provide oversight of client data records including rate agreements, HTS classifications, POAs, IRS data, and Customs Bonds, ensuring timely updates in proprietary systems (YUNAS).
• Collaborate with sales on customer-specific handling procedures and assist in onboarding new accounts.
• Monitor billing accuracy and timeliness; provide support with account reviews and A/R collections as needed.
• Arrange and coordinate transportation, warehousing, and distribution of imported goods; support vendor negotiations when required.
• Conduct entry audits to ensure compliance and quality standards are met.
• Assist with post-entry functions such as duty drawback, refunds, and issue resolution in coordination with the customs brokerage team.
• Contribute to monthly reporting for branch management.
• Train and onboard new employees, providing ongoing coaching and development, evaluate performance and address performance concerns.
• Maintain strong working relationships with government agencies on behalf of the company and customers.
• Support audit and compliance programs, including JSOX and internal quality reviews.
• (In applicable facilities, will Supervise daily import activities, ensuring efficient handling of Air BB Import, Ocean Import, CHB, and CFS.)

Skills

Leadership

Communication

Regulatory knowledge

Import operations

Multitasking

Training ability

Education

High School Diploma or GED

Associates degree preferred

Customs Brokerage License preferred

Tools

YUNAS

Job description

Yusen Logistics is seeking an Import CHB Supervisor to lead the customs brokerage and import team, ensuring compliant processing and timely shipments. You will work with branch management and customers, oversee daily operations, and train staff.

The role emphasizes CBP compliance, SOP development, KPI monitoring, and coordination of Air/Ocean CHB, CFS, and related functions in hybrid work settings. A strong background in import operations and leadership is required.