Hybrid Import CHB Supervisor — Lead & Compliance

Yusen Logistics Americas Inc.; New York (NY); Hybrid; USD 74,000 - 94,000; Full time

Benefits offered by this job

Bonus program

OT pay

Medical/Dental/Vision

401k with company match

PTO 10 days

Holidays

Commuter benefits

Tuition assistance

Job summary

Yusen Logistics Americas Inc. is seeking an Import CHB Supervisor in New York to lead the customs brokerage and import team, ensuring timely, accurate, and compliant processing of shipments.

You will ensure CBP regulatory compliance, mentor staff, monitor KPIs, and coordinate with brokers, customers and branch management to meet performance targets.

The role supports Air and Ocean imports and CFS activities in applicable facilities, with a hybrid work schedule and strong growth opportunities.

Qualifications

• 4-6 years of experience import operations (Air and Ocean), including exposure to CHB functions; supervisory or lead experience strongly preferred.
• High School Diploma or GED required. Associates Degree preferred.
• Customs Brokerage License preferred.
• Strong working knowledge of CBP regulations and other import-related compliance requirements.
• Familiarity with CFS operations and warehouse processes is a plus.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with import systems and databases (experience with YUNAS preferred).

Responsibilities

• Oversee process flows in compliance with company policy, CBP regulations, and applicable agency requirements.
• Support development and implementation of internal SOPs; monitor KPIs to ensure timely cargo recovery, clearance, and handover to brokers.
• Ensure accurate and compliant documentation is created, filed, and transmitted to appropriate government agencies.
• Respond to internal, customer, and customs requests regarding classification, duty rates, documentation, and import requirements.
• Provide oversight of client data records including rate agreements, HTS classifications, POAs, IRS data, and Customs Bonds, ensuring timely updates in proprietary systems (YUNAS).
• Collaborate with sales on customer-specific handling procedures and assist in onboarding new accounts.
• Monitor billing accuracy and timeliness; provide support with account reviews and A/R collections as needed.
• Arrange and coordinate transportation, warehousing, and distribution of imported goods; support vendor negotiations when required.
• Conduct entry audits to ensure compliance and quality standards are met.
• Assist with post-entry functions such as duty drawback, refunds, and issue resolution in coordination with the customs brokerage team.
• Contribute to monthly reporting for branch management.
• Train and onboard new employees, providing ongoing coaching and development, evaluate performance and address performance concerns.
• Maintain strong working relationships with government agencies on behalf of the company and customers.
• Support audit and compliance programs, including JSOX and internal quality reviews.

Skills

Import operations

CBP regulations

Leadership

Communication

YUNAS experience

Multi-tasking

Education

High School Diploma or GED

Associates Degree preferred

Customs Brokerage License preferred

Tools

YUNAS

Job description

Yusen Logistics Americas Inc. is seeking an Import CHB Supervisor in New York to lead the customs brokerage and import team, ensuring timely, accurate, and compliant processing of shipments.

You will ensure CBP regulatory compliance, mentor staff, monitor KPIs, and coordinate with brokers, customers and branch management to meet performance targets.

The role supports Air and Ocean imports and CFS activities in applicable facilities, with a hybrid work schedule and strong growth opportunities.