Hybrid Implementation Project Lead

CPI Card Group; Nashville (TN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

401(k) with match

Job summary

The CPI Card Group is seeking an Implementation Specialist / Project Manager in Nashville, TN for a hybrid role. You will manage a portfolio of Card@Once implementations, onboarding financial institutions efficiently and coordinating with clients and internal teams.

Responsibilities include kickoff calls, status updates, system setup across Card@Once Portal, NetSuite and related tools, and ensuring timely delivery within a structured framework while maintaining strong client communication and

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-3 years of experience in project coordination, implementations, operations, or client-facing roles.
• Elementary English proficiency communication skills.
• Experience in financial services, payments, banking, or regulated technology environments preferred.
• Familiarity with HubSpot or NetSuite preferred.
• Proficiency in Excel and Word required.

Responsibilities

• Manage a book of assigned implementation projects from intake through production launch using established processes and templates.
• Serve as the primary point of contact for clients during implementation for standard scope projects.
• Lead kickoff calls, ongoing status calls, and follow-up communications.
• Execute required system setup and coordination activities across the Card@Once Portal, Program Management, NetSuite, and related tools.
• Coordinate internal teams to complete implementation milestones and deliverables.
• Track project timelines, dependencies, and required approvals; escalate risks or delays as needed.
• Maintain accurate project documentation and status updates in HubSpot.
• Support testing coordination and production readiness using defined checklists.
• Perform routine account-management tasks such as user access updates, location maintenance, and standard configuration requests.

Skills

Organizational skills

Attention to detail

Communication skills

Issue escalation

English proficiency

HubSpot/NetSuite familiarity

Education

Bachelor's degree in Business, Finance, Information Systems, or related field

Tools

Microsoft Excel

Microsoft Word

Job description

The CPI Card Group is seeking an Implementation Specialist / Project Manager in Nashville, TN for a hybrid role. You will manage a portfolio of Card@Once implementations, onboarding financial institutions efficiently and coordinating with clients and internal teams.

Responsibilities include kickoff calls, status updates, system setup across Card@Once Portal, NetSuite and related tools, and ensuring timely delivery within a structured framework while maintaining strong client communication and