Hybrid: Impact Director, Energy Assistance Programs

Unitedforscmi; Kalamazoo (MI); Hybrid; USD 82,000 - 110,000; Full time

Job summary

United Way of South Central Michigan is seeking a Program Assistance Center Director to lead the PAC operations for energy assistance programs, ensuring timely, accurate service to households in need.

You will oversee a dedicated PAC team, drive process improvements, manage budgets, and collaborate with state agencies and partners. The role is hybrid with three in-office days per week across Kalamazoo, Battle Creek, Jackson and Lansing, with regional travel as needed.

Responsibilities

• Oversee day-to-day PAC operations to ensure timely, accurate, accessible, and effective delivery of energy assistance and self-sufficiency services.
• Monitor program volume, staffing capacity, workflows, and service levels and make operational adjustments as needed.
• Regularly analyze program data, service trends, and outcomes to identify barriers, improve processes, and support data-informed decision-making.
• Manage and lead the PAC team to effectively support the PAC program, while offering coaching and support on program-related matters.
• Set clear expectations, provide regular feedback, and support the performance development of PAC team members.
• Foster strong relationships across UWSCMI, program staff, partner organizations, and stakeholders to maximize program impact and effectiveness.
• Ensure staff are prepared to assist diverse applicants effectively, consistently, and with a trauma-informed, people-centered approach.
• Design training modules for PAC staff, covering all processes and utility assistance eligibility rules through a trauma-informed lens.
• Develop, implement, and measure strategic plan goals and objectives for the program in alignment with UWSCMI's mission and vision.
• Collaborate with senior leadership and key stakeholders to shape program strategy and drive continuous improvement in service delivery and impact.
• Develop and manage program budgets to ensure alignment with annual goals, grant requirements, and organizational priorities.
• Ensure compliance with grant requirements, regulatory guidelines, and financial reporting standards, maintaining transparency and accountability in all financial matters.
• Forecast future funding needs and develop funding proposals and grant applications to ensure financial stability and sustainability for program activities.
• Oversee the timely and accurate completion of all grants and grant reports, adhering to specified deadlines and requirements.
• Work with various vendors and contractors as necessary to maintain all necessary functions for PAC (IT, database, communications systems, etc.)
• Represent the PAC team in meetings, including the UWSCMI Big Leadership Team and external partner meetings to provide program updates and advocate for PAC clients.
• Build and maintain relationships with state agencies, energy assistance program administrators, and funders.
• Other duties as assigned.

Job description

United Way of South Central Michigan is seeking a Program Assistance Center Director to lead the PAC operations for energy assistance programs, ensuring timely, accurate service to households in need.

You will oversee a dedicated PAC team, drive process improvements, manage budgets, and collaborate with state agencies and partners. The role is hybrid with three in-office days per week across Kalamazoo, Battle Creek, Jackson and Lansing, with regional travel as needed.