Hybrid HVAC Service Manager: Lead Ops & Dispatch

Franklin Heating and Cooling; Columbus (OH); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Franklin Heating & Cooling in Columbus, OH, is seeking a Service Manager HVAC to oversee daily service operations in a hybrid role with some remote administrative tasks. The role ensures high-quality installations, maintenance, and repairs for residential and commercial customers.

You will supervise technicians, coordinate scheduling and dispatch, support diagnostics, and enforce safety and compliance standards.

Qualifications

• Strong HVAC technical background with installation, maintenance and troubleshooting experience in residential and commercial systems.
• Service management and leadership skills, including team supervision, scheduling, dispatch coordination, and performance management.
• Customer service and communication skills to handle inquiries, resolve issues, manage expectations, and maintain long-term client relationships.
• Operational and organizational skills such as workflow coordination, documentation, reporting, and use of service management or CRM software.
• Knowledge of relevant codes, safety standards, and regulatory requirements applicable to HVAC work.

Responsibilities

• Oversee daily service operations, including scheduling, dispatching, and supervising service technicians.
• Coordinate emergency service response and manage customer communications and escalations.
• Monitor service performance metrics and support training and development of field personnel.
• Collaborate with leadership on process improvements and vendor relationships.

Skills

HVAC technical background

Service management

Customer service

Documentation & reporting

Safety & codes

Hybrid work ability

Education

HVAC certifications/licenses

Tools

CRM software

Work order systems

Job description

Franklin Heating & Cooling in Columbus, OH, is seeking a Service Manager HVAC to oversee daily service operations in a hybrid role with some remote administrative tasks. The role ensures high-quality installations, maintenance, and repairs for residential and commercial customers.

You will supervise technicians, coordinate scheduling and dispatch, support diagnostics, and enforce safety and compliance standards.