HVAC Service Manager - Lead Team, Drive Quality

Johnson Heating, Cooling, and Plumbing; Franklin (IN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Company phone/tablet

Health benefits

PTO & holidays

Leadership training

Career advancement

Supportive team

Job summary

Johnson Heating and Cooling, Inc. is seeking an experienced HVAC Service Manager in Franklin, IN to lead the service department, coach technicians, and ensure operational excellence.

This role emphasizes leadership, technical expertise, and driving high-quality service and customer satisfaction through strong team development and process improvement. The ideal candidate will balance strategic oversight with hands-on coaching, manage dispatch collaboration, and uphold safety standards while

Qualifications

• 3+ years of residential or light commercial HVAC service experience.
• EPA Universal Certification preferred
• Leadership or supervisory experience preferred
• Strong knowledge of HVAC systems, diagnostics, repair procedures, and industry best practices
• Excellent leadership, communication, coaching, and problem-solving skills
• Experience with field service software, mobile technology, and scheduling platforms
• Valid driver's license with an acceptable driving record
• Ability to motivate teams while maintaining high standards for quality and customer service

Responsibilities

• Lead and oversee the day-to-day operations of the HVAC service department.
• Manage, coach, mentor, and develop HVAC service and maintenance technicians to achieve high performance and customer satisfaction.
• Conduct ride-alongs, field evaluations, safety inspections, and quality control reviews.
• Recruit, onboard, and train new service technicians while supporting ongoing technical and professional development.
• Partner with dispatch to optimize technician scheduling, routing, and daily workflow.
• Monitor department KPIs including revenue, productivity, callbacks, maintenance agreement performance, and customer satisfaction.
• Assist technicians with troubleshooting complex service calls and technical challenges.
• Resolve escalated customer concerns professionally and ensure timely, satisfactory resolutions.
• Ensure compliance with all company policies, OSHA safety standards, manufacturer guidelines, and local HVAC codes.
• Maintain accurate documentation, service records, technician performance metrics, and reporting.
• Collaborate with sales, installation, and administrative teams to ensure a seamless customer experience.
• Foster a positive team culture focused on accountability, communication, and continuous improvement.

Skills

Leadership experience

HVAC expertise

Customer service

Education

EPA Universal Certification

Job description

Johnson Heating and Cooling, Inc. is seeking an experienced HVAC Service Manager in Franklin, IN to lead the service department, coach technicians, and ensure operational excellence.

This role emphasizes leadership, technical expertise, and driving high-quality service and customer satisfaction through strong team development and process improvement. The ideal candidate will balance strategic oversight with hands-on coaching, manage dispatch collaboration, and uphold safety standards while