Hybrid HR Support Specialist (5-Month)

Pearson; United States; Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hybrid setup

Laptop and headset provided

Flexible remote/virtual working

Job summary

Pearson is seeking a Communications Center Representative for a 5-month project to support HR functions and ensure smooth operations within the department. You will handle high-volume calls and emails, coordinate offers and interviews, and use multiple systems to respond in real time.

Hybrid setup in the United States with core hours 8:00–17:00 local time, Monday through Friday, and occasional extended or weekend hours. Applications are accepted through December 1, 2026.

Qualifications

• Minimum college or technical training preferred, or equivalent combination of education and experience.
• Ability to multi-task in a fast-paced environment; strong organizational and communication skills
• Customer service skills and call center experience
• Proficient in HRIS systems and strong technical skills
• Tech savvy; minimum typing speed of 50+ WPM with strong MS Excel skills

Responsibilities

• Handle inbound and outbound phone calls from large candidate and employee base, providing resolutions and resolving concerns.
• Monitor and respond to incoming email/chat communications.
• Creating and sending mass email and call campaign communications
• Work within multiple systems simultaneously (Fusions, PEACS, and Red Carpet) to respond in real-time callers.
• Perform fulfilment tasks such as assigning candidates to requisitions, sending offer letters, coordinating interviews, and other assigned duties.

Skills

Multi-tasking

Customer service

Strong communication

Typing speed 50+ WPM

Education

College or technical training

Tools

HRIS systems

MS Excel

Job description

Pearson is seeking a Communications Center Representative for a 5-month project to support HR functions and ensure smooth operations within the department. You will handle high-volume calls and emails, coordinate offers and interviews, and use multiple systems to respond in real time.

Hybrid setup in the United States with core hours 8:00–17:00 local time, Monday through Friday, and occasional extended or weekend hours. Applications are accepted through December 1, 2026.