Hybrid HR Operations Specialist - Onboarding & I-9

Stage 4 Solutions, Inc.; West Palm Beach (FL); Hybrid; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401K

Job summary

Stage 4 Solutions, Inc. is seeking an HR Operations Specialist for US onboarding and compliance. The role supports onboarding for US/Canada/LATAM with a focus on complex case management and I-9 compliance, operating in a hybrid West Palm Beach setting.

The position requires 3+ years in HR ops, strong data analytics, and experience with HR systems like ServiceNow HRSD. You will collaborate with Legal, Compliance, and external vendors, delivering process improvements and accurate case handling.

Qualifications

• 3+ years of relevant HR Operations experience, preferably within a global organization.
• Strong hands-on experience with HR onboarding processes, particularly US onboarding, and demonstrated expertise in US I-9 processes, complexities, exceptions, corrections, reverification, and compliance.
• Experience handling Tier 2/Tier 3 HR cases or equivalent complex HR operations escalations. Strong working knowledge of ServiceNow HRSD.
• Good understanding of Global Mobility processes.
• Experience partnering with Legal, Compliance, HR COEs, HR Technology, and other cross-functional teams. Experience working with external HR vendors/service providers.
• Strong proficiency in Microsoft Excel, PowerPoint, and data analytics/reporting.
• Ability to create and interpret dashboards, reports, and operational metrics.
• Strong project management skills with the ability to independently manage small-to-medium process improvement initiatives.
• Avature ATS experience is highly desirable.

Responsibilities

• Manage and resolve Tier 2 and Tier 3 complex HR Operations cases, primarily related to US Onboarding and employee lifecycle processes.
• Act as a subject matter expert for complex onboarding scenarios, ensuring timely, accurate, and compliant resolution.
• Analyze case trends, identify root causes, and recommend process or system improvements that reduce recurring issues and improve the onboarding experience.
• Ensure appropriate escalation and coordination with Legal, Compliance, HR COEs, and external vendors when required.
• Demonstrate strong working knowledge of ServiceNow HR Service Delivery (HRSD) and utilize the platform to manage, investigate, document, and resolve complex HR cases.
• Provide operational support and subject matter expertise across Global Mobility and employee onboarding processes.
• Develop and maintain operational reports, dashboards, metrics, and analytics that monitor HR Operations performance, compliance status, onboarding quality, and case-management effectiveness.
• Independently manage targeted projects and process improvement initiatives from planning through execution and completion.

Skills

HR Operations

Onboarding (US)

ServiceNow HRSD

Data analytics

Excel

PowerPoint

Avature ATS

Global Mobility

Vendor management

Project management

Tools

ServiceNow HRSD

Workday

Avature ATS

HireRight

Job description

Stage 4 Solutions, Inc. is seeking an HR Operations Specialist for US onboarding and compliance. The role supports onboarding for US/Canada/LATAM with a focus on complex case management and I-9 compliance, operating in a hybrid West Palm Beach setting.

The position requires 3+ years in HR ops, strong data analytics, and experience with HR systems like ServiceNow HRSD. You will collaborate with Legal, Compliance, and external vendors, delivering process improvements and accurate case handling.