Hybrid Hotel Commercial Programs Coordinator

InterContinental Hotels Group; Atlanta (GA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work schedule

Office in Atlanta

Job summary

InterContinental Hotels Group is seeking a Specialist for the Americas Commercial Delivery team to coordinate commercial initiatives, maintain project plans, and support leadership with updates and communications.

You will work with cross-functional partners, track progress, and prepare reports and trainings to help hotels adopt new programs. This hybrid role requires strong organization and collaboration across hotel stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Communications, or a related field.
• 2–5 years of experience in commercial operations, revenue management, project or program coordination, communications, training, team coordination and PMO support.
• Advanced Microsoft 365 skills, especially Teams (webinars/large virtual meetings), PowerPoint, Excel, and Outlook.
• Proven ability to juggle multiple projects with strong organization, time management and follow-through.
• Clear, confident written and verbal communication for senior audiences.
• Collaborative approach and credibility to build cross-functional relationships with hotel stakeholders.
• Experience with Microsoft Forms and Power Automate, or similar workflow tools.
• Experience in a hotel, franchise services, or multi-brand hospitality environment.
• Familiarity with Smartsheet, Planner, or Power BI for project reporting.

Responsibilities

• Coordinate commercial initiatives across brands and teams, maintaining project plans, timelines, milestones and action items.
• Track deliverables, follow up on commitments and flag risks, dependencies or competing priorities to leadership.
• Prepare project updates, presentations and reports to help leaders understand progress and decide on next steps.
• Coordinate team meetings, leadership reviews and commercial calls, including scheduling, agendas, materials and follow-up actions.
• Develop communications, guides, presentations and training materials that help hotel and corporate teams understand and adopt new programs.
• Manage assigned communications and recurring programs, including monthly brand sales calls and the ACD Bulletin.
• Maintain a shared calendar of team activities, project milestones and hotel-facing initiatives.
• Keep reporting tools, dashboards and trackers current so leaders can monitor participation and program performance.
• Maintain team documentation and shared resources, including SharePoint sites and project files.
• Develop standard templates and identify opportunities to simplify processes and reduce manual work.
• Support onboarding, onsite sales training, team engagement activities and events.
• Serve as a point of contact for hotels and internal partners, helping resolve questions and connect resources.

Skills

Project coordination

Cross-functional collaboration

Communication

PMO support

Education

Bachelor’s degree in Business Administration, Hospitality Management, Communications, or Project Management

Tools

Microsoft Teams

PowerPoint

Excel

Outlook

Smartsheet

Planner

Power BI

Power Automate

Job description

InterContinental Hotels Group is seeking a Specialist for the Americas Commercial Delivery team to coordinate commercial initiatives, maintain project plans, and support leadership with updates and communications.

You will work with cross-functional partners, track progress, and prepare reports and trainings to help hotels adopt new programs. This hybrid role requires strong organization and collaboration across hotel stakeholders.