Specialist, Americas Commercial Delivery

IHG Hotels & Resorts; Atlanta (GA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Room discounts

Recharge days and volunteering days

Wellbeing program (myWellbeing)

Job summary

IHG Hotels & Resorts is seeking a Specialist for our Americas Commercial Delivery team in Atlanta. You will coordinate commercial initiatives, maintain project plans, and support leadership with updates, communications, and training materials.

The role requires collaboration across brands and hotels, effective stakeholder management, and a drive to improve processes. Location features a hybrid structure with three days in the office weekly.

Qualifications

• Bachelor’s degree or equivalent in a related field as listed.
• 2–5 years of experience in commercial operations, revenue management, PMO support, or related.
• Advanced Microsoft 365 skills, especially Teams, PowerPoint, Excel, Outlook.
• Proven ability to juggle multiple projects with strong organization and follow-through.
• Clear written and verbal communication for senior audiences.
• Collaborative approach and ability to build cross-functional relationships.
• Experience with project management and reporting tools (Smartsheet, Planner, Power BI).

Responsibilities

• Coordinate commercial initiatives across brands and teams with project plans and milestones.
• Track deliverables, follow up on commitments and flag risks or dependencies.
• Prepare updates and reports to help leaders understand progress and decisions.
• Schedule and support meetings, agendas, materials, and follow-up actions.
• Develop communications, guides, and training materials for teams.
• Manage communications and recurring programs (e.g., brand calls, bulletins).
• Maintain shared calendars, dashboards, and repository materials.
• Create templates to simplify processes and improve reporting.
• Assist onboarding, onsite training, and events.
• Serve as a point of contact for hotels and internal partners.

Skills

Project coordination

Stakeholder communication

Cross-functional collaboration

Time management

Executive communication

Education

Bachelor’s degree in Business Administration, Hospitality Management, Communications, Project Management, or related field

Tools

Microsoft Teams

PowerPoint

Excel

Outlook

Power BI

Smartsheet

Planner

Power Automate

Job description

At IHG Hotels & Resorts, our Americas Commercial Delivery team connects our commercial strategy with the teams and hotels who bring it to life.

As a Specialist, you will help keep team priorities, projects, and communications moving forward. You will coordinate commercial initiatives, maintain project plans and reporting, prepare communications and presentations, and organize meetings and activities that support the team’s work.

Working closely with leadership and partners across the organization, you will track progress, follow up on commitments and flag issues that need attention. Depending on your assigned team, your responsibilities may include brand sales calls, colleague communications, commercial programs, events or support for cross-functional projects.

Your Day-To-Day

• Coordinate commercial initiatives across brands and teams, maintaining project plans, timelines, milestones and action items.
• Work with project owners to track deliverables, follow up on commitments and flag risks, dependencies or competing priorities to leadership.
• Prepare project updates, presentations and reports that help leaders understand progress, make decisions and identify where support is needed.
• Coordinate team meetings, leadership reviews and commercial calls, including scheduling, agendas, materials, technology support and follow-up actions.
• Develop communications, guides, presentations and training materials that help hotel and corporate teams understand and adopt new programs.
• Manage assigned communications and recurring programs, which may include monthly brand sales calls, the ACD Bulletin and sales orientations. Responsibilities may include content coordination, registration, live support, recordings and participation reporting.
• Maintain a shared calendar of team activities, project milestones and hotel-facing initiatives to help coordinate timing and priorities.
• Keep reporting tools, dashboards and trackers current so leaders can monitor participation, engagement and program performance.
• Maintain team documentation and shared resources, including SharePoint sites, project files, distribution lists and reference materials.
• Develop standard templates and identify opportunities to simplify processes, improve reporting and reduce manual work.
• Support onboarding, onsite sales training, team engagement activities and team or customer-facing events.
• Serve as a point of contact for hotels and internal partners, helping resolve questions and connecting them with the right resources.

What We Need From You

• Bachelor’s degree in Business Administration, Hospitality Management, Communications, Project Management, or a related field, or an equivalent combination of education and experience.
• 2–5 years of experience in commercial operations, revenue management, project or program coordination, communications, training, team coordination and project management office (PMO) support.
• Advanced Microsoft 365 skills, especially Teams (setting up and hosting webinars and large virtual meetings), PowerPoint, Excel, and Outlook.
• Proven ability to juggle multiple projects at once without losing the detail- strong organization, time management, and follow-through.
• Clear, confident written and verbal communication, including building presentations and business communications for senior audiences.
• A collaborative approach and the credibility to build relationships across cross-functional teams and with hotel stakeholders.
• Sound analytical and problem-solving instincts, and the judgment to know what to escape and when.
• Ability to handle confidential information with discretion and sound judgment.
• Experience with Microsoft Forms and Power Automate, or another workflow automation tool.
• Experience in a hotel, franchise services, or multi-brand hospitality environment.
• Familiarity with project management and reporting tools such as Smartsheet, Planner, or Power BI.

Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.