Hybrid HOA Board Advisor & Property Relations Lead

PMI Centerline; Columbus (OH); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

PMI Centerline is a premier community association management firm that caps portfolios at 10 associations per manager to ensure work-life balance and exceptional service.

This role is 80% relationship management and 20% property management, acting as an advisor to Boards and managing vendor partnerships. We hire for high emotional intelligence and customer service, then provide full paid training.

Qualifications

• 2+ years of professional experience in customer service, account management, hospitality, or real estate sales.
• Exceptional written and verbal communication skills; comfortable presenting to groups.
• Strong conflict-resolution skills and a calm, consultative demeanor.
• Valid driver’s license and reliable transportation for local site visits.

Responsibilities

• Serve as the primary account advisor to 10 HOA/COA Boards of Directors.
• Lead Board meetings (typically held quarterly in the evenings) and guide community decisions.
• Oversee third-party service contracts (landscaping, pool maintenance, roofing, snow removal).
• Perform regular on-site community inspections to review vendor work and rule compliance.
• Manage community operating budgets, maintenance requests, and vendor bidding.

Skills

Account management

Customer service

Communication skills

Conflict resolution

Driver's license

Job description

PMI Centerline is a premier community association management firm that caps portfolios at 10 associations per manager to ensure work-life balance and exceptional service.

This role is 80% relationship management and 20% property management, acting as an advisor to Boards and managing vendor partnerships. We hire for high emotional intelligence and customer service, then provide full paid training.