HELPDESK TECHNICIAN & ADMINISTRATIVE SUPPORT

Digital Industry, LLC; Silver Spring (MD); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Digital Industry, LLC in Silver Spring, MD seeks a Helpdesk Technician & Administrative Support to troubleshoot IT operations, assist clients, and handle admin tasks.

The role splits roughly 50/50 between technical duties (troubleshooting, hardware, software, documentation) and administrative support (purchasing, licensing, coordination). Requires strong communication and ability to manage multiple priorities.

Qualifications

• Experience supporting IT operations and clients in a helpdesk setting.
• Ability to document tasks clearly and maintain records.
• Familiarity with Windows and Apple OS and MS Office applications.

Responsibilities

• Provide helpdesk troubleshooting and IT support to clients and staff.
• Assist with administrative tasks including purchasing, licensing, and coordination of services.
• Document processes and develop technical/operational procedures.

Skills

IT Support

Customer service

Documentation

Windows

macOS

Networking basics

MS Office

Cloud basics

Education

Microsoft, CompTIA, Cisco Certifications preferred

1+ years’ experience in computer network management

Tools

RMM tools

PSA tools

Microsoft Office

Job description

Position: Helpdesk Technician & Administrative Support (Silver Spring, MD)

Type: Full-time

Compensation/Pay: $22 to $29 per hr – Commensurate with Experience

Essential Duties And Responsibilities

This position is for a helpdesk technician who can support and troubleshoot ongoing I.T. operations. The role will include interaction with clients and other I.T. professionals and will also include administrative support that requires IT knowledge.

This is a great position for someone interested in learning about many aspects of an MSP as you will be involved in not only the technical tasks but the purchasing and spec’ing of hardware and licensing, documenting, and building technical and operational processes and coordination of service with the clients. The position will be about 50% completion of technical tasks and about 50% support of administrative items.

Knowledge, Skills, And/or Abilities Required

• Ability to work on multiple priorities and activities simultaneously.
• Excellent listening and communications skills, both verbal and written.
• Strong customer relationship skills.
• Organized, detail oriented and self-motivated.
• Ability to provide and maintain detailed documentation on each job.
• Ability to build positive and collaborative relationships.
• Willingness and desire to develop professionally.
• Problem-solving and structured troubleshooting abilities.
• Ability to work well as part of a team.
• I.T. skills with knowledge of network, workstation, server, and cloud-based operations.
• Experience in Microsoft Windows and Apple Operating Systems.
• Experiencing in using Microsoft Office Suite Application.
• Understanding of cloud-based workplace environments.

Educational/Vocational/Previous Experience Recommendations: Microsoft, CompTIA, and Cisco Certifications preferred, 1+ years’ experience in computer network management is preferred. Experience with I.T. PSA and RMM tools a big plus.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions And Requirements

• Professional office environment.
• Reliable auto transportation required.
• Local travel will be periodically required during the workday.
• Ability to work from a professional environment from home required.

Other Prerequisites

• Applicants will be asked to take a technical proficiency exam prior to the interview process.
• Background and driving record check will be performed prior or after an employment offer is extended.