Hybrid IT Help Desk Technician II: Growth & Ownership

Syclone IT Solutions; Dawsonville (GA); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health Insurance Reimbursement

401(k)

401(k) matching

Opportunity for advancement

Paid time off

Training & development

Job summary

Syclone IT Solutions is seeking a Help Desk Technician II to provide high-quality client support through technical troubleshooting and clear communication. The role blends remote work from our Dawsonville office with occasional onsite visits, requiring a quick drive to the office and dependable, proactive ticket management.

The ideal candidate has 3–5 years in IT support, strong troubleshooting skills, and a customer-focused approach.

Qualifications

• Formal education is not required; minimum 3–5 years IT support or related technical role.
• Experience operating in an SLA-driven service delivery environment.

Responsibilities

• Troubleshoot hardware, software, network, and cloud-related issues.
• Resolve Level 1 and Level 2 support requests.
• Support Microsoft 365 environments and manage user accounts.
• Coordinate onboarding/offboarding and field service tasks.
• Communicate with clients and document ticket resolutions promptly.
• Escalate with intent and drive tickets to resolution with minimal supervision.
• Perform onsite client site visits and network troubleshooting when needed.
• Maintain professional client relationships and provide proactive updates.

Skills

Strong communication

Independent troubleshooting

Customer-focused

Ticket management

Tools

PSA & ticketing systems

RMM platforms

Remote access tools

Microsoft 365

Windows Server administration

Active Directory / Azure AD

Job description

Syclone IT Solutions is seeking a Help Desk Technician II to provide high-quality client support through technical troubleshooting and clear communication. The role blends remote work from our Dawsonville office with occasional onsite visits, requiring a quick drive to the office and dependable, proactive ticket management.

The ideal candidate has 3–5 years in IT support, strong troubleshooting skills, and a customer-focused approach.