Hybrid Help Desk Specialist - Windows & IT Support

LEVI, RAY & SHOUP, INC; Chicago, Northern (IL, KY); Hybrid; USD 25,000 - 34,000; Full time

Job summary

LRS Consulting Services in downtown Chicago, IL, is seeking a Level I Help Desk Specialist for a hybrid contract. You will provide frontline technical support, handle calls, troubleshoot, install equipment, and deliver outstanding customer service.

This role requires 1 year of help desk experience, familiarity with ServiceNow, Windows OS, and Microsoft 365, plus strong communication and teamwork. Local candidates in the Chicago area and US work authorization are required.

Qualifications

• Minimum 1 year of experience in help desk support.
• Familiarity with help desk ticketing software (ServiceNow preferred).
• Experience supporting Windows OS, Microsoft 365, Office 365, email, and Active Directory (password resets, new user accounts).
• Exceptional customer service skills with a proactive, collaborative approach to communication.
• Strong interpersonal skills with a driven, outgoing, and team-oriented personality.
• Must be located in the Chicago metropolitan area.
• Must have permanent authorization to work in the United States for any employer without sponsorship.
• Third-party and Corp-to-Corp candidates will not be considered for this position.

Responsibilities

• Provide outstanding customer service across all help desk and equipment support interactions
• Receive help desk calls, create trouble tickets, and diagnose problems through discussions with users
• Research problems, isolate root causes, and resolve less complex issues immediately while escalating more complex problems as appropriate
• Document procedures, track and monitor all calls to ensure timely resolution
• Conduct follow-up calls to customers to confirm issue resolution and satisfaction
• Perform installations, changes, and upgrades to user workstations, software, and peripheral equipment
• Assist with software and hardware upgrades and new installations
• Maintain working proficiency in software and applications supported by IT

Skills

Help desk support

Windows OS

Microsoft 365

Active Directory

Customer service

ServiceNow

Tools

ServiceNow

Ticketing tools

Job description

LRS Consulting Services in downtown Chicago, IL, is seeking a Level I Help Desk Specialist for a hybrid contract. You will provide frontline technical support, handle calls, troubleshoot, install equipment, and deliver outstanding customer service.

This role requires 1 year of help desk experience, familiarity with ServiceNow, Windows OS, and Microsoft 365, plus strong communication and teamwork. Local candidates in the Chicago area and US work authorization are required.