Hybrid Help Desk Analyst - Windows & Mobile Support

Lynden Incorporated; SeaTac (WA); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Bonus program

Health insurance

Dental & Vision

FSA/HSA

Paid time off

Paid holidays

401(k) match

Employee assistance program

Life Insurance & Disability

Tuition reimbursement

Transit reimbursement

Career advancement

Job summary

Lynden Incorporated in SeaTac, WA seeks a Help Desk Analyst to provide first-tier support for computer systems, software and hardware, including installations, setup and application usage, onsite and remotely in a hybrid schedule. You will troubleshoot issues, escalate when needed, maintain knowledge base, and participate in monthly reporting and incident reviews.

Requirements include 1–2 years of relevant experience, strong communication and problem-solving skills, and proficiency with Windows,

Qualifications

• 1–2 years relevant experience.
• Strong analytical, communication, and problem-solving skills.
• Ability to build effective relationships in a team-oriented environment.
• Proficiency with Windows OS, Microsoft Office, remote access, desktop support, printing, and mobile devices.
• Familiarity with Active Directory, Exchange, incident management, endpoint protection, SharePoint, or VMware/Omnissa is a plus.

Responsibilities

• Act as the primary point of contact, managing incidents and service requests through resolution.
• Deliver first-level support for computer and mobile device issues, including setup and installation.
• Identify and prioritize urgent situations and escalate as needed.
• Ensure timely, courteous communication and customer satisfaction.
• Perform routine system checks and monitor key services; escalate issues per procedures.
• Assist with knowledge base documentation and monthly reports.
• Support Help Desk improvement through projects and team initiatives.
• Work independently and as part of a team onsite and remotely.

Skills

Analytical thinking

Communication

Problem-solving

Teamwork

Tools

Active Directory

Exchange

Incident management

Endpoint protection

SharePoint

VMware/Omnissa

Job description

Lynden Incorporated in SeaTac, WA seeks a Help Desk Analyst to provide first-tier support for computer systems, software and hardware, including installations, setup and application usage, onsite and remotely in a hybrid schedule. You will troubleshoot issues, escalate when needed, maintain knowledge base, and participate in monthly reporting and incident reviews.

Requirements include 1–2 years of relevant experience, strong communication and problem-solving skills, and proficiency with Windows,