Help Desk Analyst - SeaTac

Lynden Incorporated; SeaTac (WA); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Bonus program

Health insurance

Dental & Vision

FSA/HSA

Paid time off

Paid holidays

401(k) match

Employee assistance program

Life Insurance & Disability

Tuition reimbursement

Transit reimbursement

Career advancement

Job summary

Lynden Incorporated in SeaTac, WA seeks a Help Desk Analyst to provide first-tier support for computer systems, software and hardware, including installations, setup and application usage, onsite and remotely in a hybrid schedule. You will troubleshoot issues, escalate when needed, maintain knowledge base, and participate in monthly reporting and incident reviews.

Requirements include 1–2 years of relevant experience, strong communication and problem-solving skills, and proficiency with Windows,

Qualifications

• 1–2 years relevant experience.
• Strong analytical, communication, and problem-solving skills.
• Ability to build effective relationships in a team-oriented environment.
• Proficiency with Windows OS, Microsoft Office, remote access, desktop support, printing, and mobile devices.
• Familiarity with Active Directory, Exchange, incident management, endpoint protection, SharePoint, or VMware/Omnissa is a plus.

Responsibilities

• Act as the primary point of contact, managing incidents and service requests through resolution.
• Deliver first-level support for computer and mobile device issues, including setup and installation.
• Identify and prioritize urgent situations and escalate as needed.
• Ensure timely, courteous communication and customer satisfaction.
• Perform routine system checks and monitor key services; escalate issues per procedures.
• Assist with knowledge base documentation and monthly reports.
• Support Help Desk improvement through projects and team initiatives.
• Work independently and as part of a team onsite and remotely.

Skills

Analytical thinking

Communication

Problem-solving

Teamwork

Tools

Active Directory

Exchange

Incident management

Endpoint protection

SharePoint

VMware/Omnissa

Job description

Lynden Incorporated is seeking a Help Desk Analyst to work as part of our SeaTac based team. You will provide first-tier support to Lynden employees for computer systems, software and hardware, including installations, setup, error messages and application usage.This position is not safety sensitive.

Who we are:

Lynden is a family-owned transportation and logistics company that allows our customers to balance speed and budget by shipping via air, land, or sea. Our corporate office, home to 190 employees, supports 15 Lynden companies and over 2,500 employees. With a remarkable history of no layoffs in 40+ years, we offer you job stability in a rewarding career that will be an adventure!

We encourage you to apply and bring your expertise if you:

• Act as the primary point of contact, managing incidents and service requests through resolution using the internal ticketing system.
• Deliver first-level support for computer and mobile device issues, including setup, installation, errors, and application usage.
• Identify and prioritize situations that require urgent attention by escalating the incident to appropriate resources.
• Ensure timely, courteous communication and customer satisfaction.
• Perform routine system checks and monitors key services, escalating issues per Help Desk procedures.
• Assist with creating and updating knowledge base documentation as environments and technologies change.
• Prepare monthly reports and participate in incident reviews.
• Support Help Desk improvement through projects and team initiatives.
• Demonstrate the ability to work independently and as part of a team both onsite and remotely.

What we need from you:

• 1-2 years relevant experience.
• Strong analytical, communication, and problem-solving skills.
• Ability to build effective working relationships with customers and co-workers in a team-oriented, collaborative environment.
• Proficiency with Windows OS, Microsoft Office, remote access, desktop support, printing, and mobile devices.
• Familiarity with Active Directory, Exchange, incident management, endpoint protection, mobile warehouse devices, SharePoint, or VMWare/Omnissa is a plus.

What you need to know:

• Casual office settingwith on-site gym
• Easy access to Link Light Rail
• Free onsite parking
• This is a hybrid position: 3 days in the office, Wednesday – Friday and 2 days’ work from home.
• Work hours: Monday – Friday 8:00am to 4:30pm.
• During on-site training, the hours will be Monday – Friday 8:00am to 4:30pm.
• Rotating on – call shift to after hours and weekends, roughly 5 times per year

What’s in it for you:

• Discretionary bonus program
• Competitive wages with annual wage reviews
• Health Insurance– 2 medical plans to choose from as low as $0/month; dental and vision available with low employee payroll deduction
• HealthInsuranceforyourfamily– cover your entire family for medical, dental and vision for $222/month on our HDHP
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Paid Time off– start with 17 days paid time off a year + additional paid extended leave. PTO days increase with years of service
• Paid Holidays- 8 paid holiday a year in addition to your PTO
• 401(k)with 50% of the first 6% contributed matched + additional annual retirement contribution
• Employee assistance program– at no cost to you
• Life Insurance, long term disability and AD&D– at no cost to you
• TuitionReimbursement program
• Mass transit reimbursement
• Career advancement through internal promotions

Fine Print:

All offers of employment are contingent upon the completion of a satisfactory background and pre-employment drug screen, excluding marijuana, where prohibited by law. Random drug testing is required for all Lynden Incorporated employees, excluding marijuana from non-safety sensitive positions in Washington.

Lynden Incorporated is an equal opportunity employer.

Lynden Incorporated does not discriminate based upon race, color, religion, sex, marital status, military status, age, national origin, disability, or any other status protected by federal, state, or local law.