Help Desk Analyst 1

RICEFW Technologies Inc; Fairfield (ME); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology services firm in Fairfield, Maine is seeking a Helpdesk Analyst to provide tier 1 technical support for classroom AV and computing equipment. The ideal candidate will have experience with help desk ticketing and in-person IT support, alongside strong communication skills. This role is primarily onsite at Kennebec Valley Community College and involves assisting with various IT services across multiple campuses.

Qualifications

• Experience with Help Desk Ticketing.
• Experience with In Person IT Support.
• Excellent written and verbal communication skills.

Responsibilities

• Provide tier 1 technical support and administrative functions across MCCS IT services.
• Troubleshoot classroom audiovisual and computing equipment.
• Support enterprise applications and infrastructure divisions.

Skills

Help Desk Ticketing

In Person IT Support

Azure AD/Teams experience

Knowledge of design, image creation, implementation, upgrades

Feedback and recommendations

Assist students and faculty

Researching and maintaining desktop documentation

Excellent written and verbal communication skills

Job description

Overview

Account Manager I Technical Recruiting I US RPO I Team Management I Managing US State Client Requirements

Location

Work Location: 100% Onsite - Will utilize own vehicle to travel from Kennebec Valley Community College in Fairfield to Harold Alfond Campus in Hinckley (approximately 7 miles) when needed. Kennebec Valley Community College will reimburse for mileage traveled between these two campuses for work

Top Skills

• Active Directory experience

Job Description

The Maine Community College System (MCCS) is looking for a short-term resource to serve as a Helpdesk Analyst located at Kennebec Valley Community College.

Under limited supervision using a high level of judgment, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment. They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges.

The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environment.

This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment.

This position will be on-premises at the KVCC campus in Fairfield Maine.

This position will support incoming tickets for KVCC, but also remotely triage and support, when possible, tickets for WCCC in Calais, and SMCC in Portland, ME.

Successfully complete installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.

Responsibilities

Provide tier 1 technical support and administrative functions across MCCS IT services; troubleshoot classroom audiovisual and computing equipment; support enterprise applications and infrastructure divisions; install, configure, and maintain campus software and services; remote triage and support for other campuses when possible; complete installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC.

Qualifications

• Experience with Help Desk Ticketing
• Experience with In Person IT Support
• Azure AD/Teams experience is preferred
• Knowledge of design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all MCC campuses
• Ability to provide feedback and make recommendations on current technologies in a team environment
• Ability to assist students and faculty in labs by demonstrating proper use of equipment, hardware, and software
• Experience in researching, developing, and maintaining desktop documentation
• Excellent written and verbal communication skills

Employment type

• Contract

Seniority level

• Associate

Job function

• Information Technology

Industries

• Information Technology & Services
• Technical and Vocational Training

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