Hybrid Healthcare Engagement Specialist

DaVit; Richmond (VA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

DaVita Rewards package

Professional development programs

Job summary

DaVita IKC is seeking an Engagement Specialist to be the first contact for patients—onboarding, scheduling, and maintaining engagement through high-volume, relationship-focused outreach. The role emphasizes organization, motivation, and trust-building to navigate patient healthcare journeys.

Responsibilities include CHE scheduling, telehealth coordination, and welcoming new patients to the program. The position offers a flexible hybrid schedule with travel to partner practices and no night or

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• 2+ years in customer service, patient-facing, or telephonic outreach roles preferred.
• Prior healthcare experience preferred.
• Strong verbal and written communication; active listening and motivational techniques.
• Highly organized with excellent time management and follow-through.

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurses and clinics to prepare for in-person appointments.
• Outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs.
• Welcome new patients to the program and collect concerns; escalate to RN/NP as appropriate.
• Maintain accurate documentation and communicate patient updates to the care team.
• Demonstrate interpersonal skills to build trust and engage patients; overcome barriers to engagement.
• Organize outreach by urgency and importance to maximize patient impact.

Skills

Customer service

Patient-facing

Telephonic outreach

Verbal and written communication

Time management

Autonomy

Microsoft Office

Education

High School Diploma or GED

Associate/Bachelor degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

DaVita IKC is seeking an Engagement Specialist to be the first contact for patients—onboarding, scheduling, and maintaining engagement through high-volume, relationship-focused outreach. The role emphasizes organization, motivation, and trust-building to navigate patient healthcare journeys.

Responsibilities include CHE scheduling, telehealth coordination, and welcoming new patients to the program. The position offers a flexible hybrid schedule with travel to partner practices and no night or