Engagement Specialist - Davita IKC - Richmond

DaVit; Richmond (VA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

DaVita Rewards package

Professional development programs

Job summary

DaVita IKC is seeking an Engagement Specialist to be the first contact for patients—onboarding, scheduling, and maintaining engagement through high-volume, relationship-focused outreach. The role emphasizes organization, motivation, and trust-building to navigate patient healthcare journeys.

Responsibilities include CHE scheduling, telehealth coordination, and welcoming new patients to the program. The position offers a flexible hybrid schedule with travel to partner practices and no night or

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• 2+ years in customer service, patient-facing, or telephonic outreach roles preferred.
• Prior healthcare experience preferred.
• Strong verbal and written communication; active listening and motivational techniques.
• Highly organized with excellent time management and follow-through.

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurses and clinics to prepare for in-person appointments.
• Outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs.
• Welcome new patients to the program and collect concerns; escalate to RN/NP as appropriate.
• Maintain accurate documentation and communicate patient updates to the care team.
• Demonstrate interpersonal skills to build trust and engage patients; overcome barriers to engagement.
• Organize outreach by urgency and importance to maximize patient impact.

Skills

Customer service

Patient-facing

Telephonic outreach

Verbal and written communication

Time management

Autonomy

Microsoft Office

Education

High School Diploma or GED

Associate/Bachelor degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Details:

• Commute to Davita partner practices in the designated market 3 days per week, working the remainder of the time from home
• Full-Time, Monday–Friday schedule
• Daily start time flexible between 7:00–8:00 AM
• Mileage is reimbursed, Reliable transportation required
• Drive time depends on patient population
• Commute may include locations up to 90 minutes from central location
• No nights/weekends
• Home workspace must include a quiet, private space with high-speed internet

Responsibilities:

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
• Welcome new patients to the program and collect any new concerns from existing patients; escalarte to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Qualifications:

• High School Diploma or GED required. Associate’s or Bachelor’s Degree preferred.
• 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
• Prior experience in a healthcare setting preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow-through skills
• Ability to work autonomously and collaboratively with care team members

Why You’ll Love Working Here:

• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission-driven, collaborative care team
• Flexible hybrid schedule with opportunities for professional growth
• Supportive environment that values innovation, communication, and patient-centered care

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits:Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family:Family resources, EAP counseling sessions, accessHeadspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Wage Range for the role is $18.00-$22.50 per hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.