Remote Patient Engagement Specialist

DaVit; Federal Way (WA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

PTO and PTO cash out

Headspace access

Employee assistance & family resources

Job summary

DaVita Integrated Kidney Care (IKC) is hiring an Engagement Specialist to be the first contact for patients, handling onboarding, scheduling, and ongoing outreach to keep patients connected with care pathways.

This remote, full-time role requires strong organizational and communication skills, experience in customer service or patient-facing work, and the ability to coordinate care across clinics and nurses.

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
• 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred
• Prior healthcare experience preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Responsibilities

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact
• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Skills

High School Diploma or GED

IKC experience

Customer service

Telephonic outreach

Education

Associate’s or Bachelor’s Degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

DaVita Integrated Kidney Care (IKC) is hiring an Engagement Specialist to be the first contact for patients, handling onboarding, scheduling, and ongoing outreach to keep patients connected with care pathways.

This remote, full-time role requires strong organizational and communication skills, experience in customer service or patient-facing work, and the ability to coordinate care across clinics and nurses.