Hybrid Health Services Assistant: Care Coordination

bannerhealth; Tucson (AZ); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Banner Health is seeking a Health Services Assistant for a hybrid role in Tucson, AZ. You will verify insurance, coordinate post-discharge care, and connect patients with Care Management to ensure timely services and continuity of care.

The position requires a background in healthcare support and strong communication with patients, providers, and payers. The role emphasizes collaboration with a multidisciplinary team, documentation, scheduling, and addressing barriers to care, with a

Qualifications

• Knowledge of medical terminology typically gained through MA/PCT/CNA training or equivalent.
• Excellent time management and problem-solving skills.
• Strong customer service and communication abilities.

Responsibilities

• Verify insurance eligibility and coordinate care after inpatient hospitalization or ER discharge.
• Coordinate referrals to Care Management and liaise with patients, providers, and insurance carriers.
• Assist in scheduling and navigating multiple appointments across departments.
• Educate and support patients and families to ensure timely access to services and continuity of care.
• Collaborate with the multidisciplinary team to close care gaps and improve outcomes.

Skills

Medical terminology

Customer service

Care coordination

Time management

Education

Healthcare training (MA/PCT/CNA)

Job description

Banner Health is seeking a Health Services Assistant for a hybrid role in Tucson, AZ. You will verify insurance, coordinate post-discharge care, and connect patients with Care Management to ensure timely services and continuity of care.

The position requires a background in healthcare support and strong communication with patients, providers, and payers. The role emphasizes collaboration with a multidisciplinary team, documentation, scheduling, and addressing barriers to care, with a