Patient Care Coordinator

Banner Health; United States; Hybrid; USD 52,000 - 70,000; Full time

Job summary

Banner Health is seeking a Patient Care Coordinator who will work remotely after completing required in-person training at Tucson location. The role focuses on coordinating administrative care tasks, verifying insurance, registration, and scheduling, and supporting the care team to ensure a seamless patient experience.

The ideal candidate has strong communication, organizational skills, and the ability to handle confidential information, with proficiency in common office and hospital software

Qualifications

• High school diploma or GED or equivalent working knowledge.
• Excellent communication, interpersonal, attention to detail and organizational skills required.
• Ability to handle confidential information and coordinate processes; proficient with common office and hospital software for scheduling and billing.
• Role may require travel within the local community for mobile medical unit support.

Responsibilities

• Provide personalized coordination, clarification and communication of all administrative aspects of care, including patient needs assessments, insurance and authorization verification, registration, documentation handling, and scheduling of appointments.
• Coordinate with the clinical care team to ensure a seamless patient experience across the continuum of care and assist with resources to help patients maintain optimal care.
• Perform follow-up tasks identified during the patient needs assessment and support management of patients across the healthcare continuum.
• Perform patient intake, including pre-registration/registration, and obtain patient insurance benefit information for all treatment aspects.
• Answer questions regarding the authorization process and provide information to providers, patients and third-party payors.
• Serve as a resource for insurance coverage, obtain authorizations and notifications, obtain signatures and documentation, and document information in the patient records system to ensure reimbursement.
• Monitor and update insurance data, authorizations, preferred providers and changes in the patient’s treatment plan; collaborate with clinical team and insurance providers to ensure continued coverage and minimize financial impact to the patient.
• Maintain administrative materials and support documentation, including routine correspondence, spreadsheets, routine reports, and electronic records related to billing and data management.
• Schedule physician appointments, tests, procedures and surgeries; provide patients with necessary preparation instructions; manage patient documentation in department databases; liaise between patient, billing, and payors to optimize accounts receivable and resolve issues.
• Enhance patient experience through proactive, confidential communication with patients, departments, referral networks and providers; resolve scheduling conflicts as needed.
• May manage medical records for the assigned area and coordinate with hospitals and practice offices to obtain needed records; respond to referral requests for tests, procedures and specialty visits; assist in ensuring compliance with state and federal laws and reconcile charge tickets as needed.
• Work independently under general supervision, using established procedures to coordinate administrative functions supporting patient needs assessments, insurance verification, registration, documentation, financial counseling, and scheduling.

Skills

Communication

Interpersonal

Attention to detail

Organizational skills

Confidentiality

Office software

Education

High school diploma or GED

Tools

Hospital scheduling software

Billing software

Office software

Job description

Overview

Explore and excel. At Banner Health, health care is a team effort. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients.

Position: Patient Care Coordinator — remote after required in-person training at 3838 N Campbell Ave Bldg.1 Tucson. Schedule: Monday–Friday, 8:00 AM–4:30 PM.

Responsibilities

• Provide personalized coordination, clarification and communication of all administrative aspects of care, including patient needs assessments, insurance and authorization verification, registration, documentation handling, and scheduling of appointments.
• Coordinate with the clinical care team to ensure a seamless patient experience across the continuum of care and assist with resources to help patients maintain optimal care.
• Perform follow-up tasks identified during the patient needs assessment and support management of patients across the healthcare continuum.
• Perform patient intake, including pre-registration/registration, and obtain patient insurance benefit information for all treatment aspects.
• Answer questions regarding the authorization process and provide information to providers, patients and third-party payors.
• Serve as a resource for insurance coverage, obtain authorizations and notifications, obtain signatures and documentation, and document information in the patient records system to ensure reimbursement.
• Monitor and update insurance data, authorizations, preferred providers and changes in the patient’s treatment plan; collaborate with clinical team and insurance providers to ensure continued coverage and minimize financial impact to the patient.
• Maintain administrative materials and support documentation, including routine correspondence, spreadsheets, routine reports, and electronic records related to billing and data management.
• Schedule physician appointments, tests, procedures and surgeries; provide patients with necessary preparation instructions; manage patient documentation in department databases; liaise between patient, billing, and payors to optimize accounts receivable and resolve issues.
• Enhance patient experience through proactive, confidential communication with patients, departments, referral networks and providers; resolve scheduling conflicts as needed.
• May manage medical records for the assigned area and coordinate with hospitals and practice offices to obtain needed records; respond to referral requests for tests, procedures and specialty visits; assist in ensuring compliance with state and federal laws and reconcile charge tickets as needed.
• Work independently under general supervision, using established procedures to coordinate administrative functions supporting patient needs assessments, insurance verification, registration, documentation, financial counseling, and scheduling.

Minimum Qualifications

• High school diploma or GED or equivalent working knowledge.
• Three or more years of experience in a hospital or medical office; knowledge of medical terminology; ability to work with minimal supervision and make independent decisions.
• Excellent communication, interpersonal, attention to detail and organizational skills.
• Ability to handle confidential information and coordinate processes; proficient with common office software and hospital software for scheduling and billing.
• Active (state) Fingerprint Clearance Card requirements vary by facility: Banner MD Anderson on the Banner University Medical Center Phoenix campus requires a Level One Fingerprint Clearance Card; Banner Behavioral Health Hospital requires an Arizona Fingerprint Clearance Card.
• Role may require travel within the local community for mobile medical unit support.

Preferred Qualifications

• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans. Our organization supports a drug-free work environment.