Call Center Representative - Tucker, GA (Hybrid)

Gainwell Technologies; Tucker (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Flexible vacation policy

Career growth opportunities

Company-provided computer

Job summary

Gainwell is seeking a Call Center Representative in Tucker, GA (Hybrid). You will respond to basic client questions, elevate complex cases, and help update account history while aiming to resolve inquiries promptly in line with SLAs.

The role requires collaboration with teammates and clients, training on-site for ~2 weeks, and adherence to telework/hybrid guidelines. A resilient communicator will thrive here.

Qualifications

• 2 or more years of customer service experience in any industry.
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Skills

Customer service experience

Help desk software knowledge

Microsoft Office proficiency

Problem-solving

Written and verbal communication

Team collaboration

Tools

Help desk software

Microsoft Office

Job description

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Call Center Representative - Tucker, GA (Hybrid)

Date: Oct 5, 2026

Location: Tucker, GA, US, 30084-7060

Work Mode: Default

Summary

As a Call Center Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

• Work Environment:This is a hybrid role.You may be required to work at least2 days per week on-site, but could increase based on business needs.
• Training: Approximately 2 weeks on-site.
• Assessment Requirement:Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.
• Video Requirements: Video cameras must be on during all interviews and throughout the first week of orientation.
• Internet Requirements for Telework/Hybrid Roles:To work effectively in a telework or hybrid position with Gainwell, employees must have a broadband internet connection with a minimum speed of24 Mbpsdownload and8 Mbpsupload. Higher speeds are recommended for the best performance. To test your internet speed:
  • Go to Google.
  • Search for Internet Speed Test or click here .

Employee Benefits & Perks:

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.

The deadline to submit applications for this posting is October 26,2026.