Hybrid Help Desk Rep – Healthcare Provider Support

Gainwell Technologies; Camp Hill (Cumberland County); Híbrido; USD 38 000 - 55 000; Tempo integral

Resumo da oferta

Gainwell is hiring a Provider Services/Customer Service Representative in Camp Hill, PA, offering a hybrid work arrangement. The role focuses on handling provider inquiries via phone, email, and system-based communications, while maintaining accurate records and meeting performance standards.

You will resolve issues, process updates, and ensure high-quality service. Strong communication and MS Office skills are essential; healthcare/provider services experience is preferred.

Qualificações

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and basic computer software.
• Ability to work independently, follow written and verbal instructions, and manage multiple priorities.
• Healthcare, Medicaid, call center, customer service, provider services, or member services experience preferred.

Responsabilidades

• Answer incoming provider calls and resolve basic to moderately complex inquiries, routing calls when necessary.
• Conduct outbound calls to follow up on and resolve provider requests.
• Process member updates and verify the accuracy and completeness of records for audit and reporting purposes.
• Meet client Service Level Agreements (SLAs) and production goals while maintaining accuracy.
• Collaborate with team members, management, and customers to resolve service issues and maintain professional communication.

Conhecimentos

Verbal communication

Written communication

MS Office

Multitasking

Independence

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office

General computer software

Descrição da oferta de emprego

Gainwell is hiring a Provider Services/Customer Service Representative in Camp Hill, PA, offering a hybrid work arrangement. The role focuses on handling provider inquiries via phone, email, and system-based communications, while maintaining accurate records and meeting performance standards.

You will resolve issues, process updates, and ensure high-quality service. Strong communication and MS Office skills are essential; healthcare/provider services experience is preferred.