Hybrid Golf Customer Service Specialist

Callaway Golf; Austin (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Callaway Golf is seeking a Customer Service Representative to manage inbound queue calls across our ecommerce channels, provide product knowledge, and support order and email queues. You'll help maintain an engaging customer experience in a fast-paced golf lifestyle brand.

The role emphasizes collaboration with cross-functional teams, a flexible hybrid schedule including evenings and weekends, and a focus on integrity and outstanding service.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum 2 years of Sales/Customer Service call center experience.
• Extensive knowledge of the Golf Industry.
• Call Center/telemarketing background.

Responsibilities

• Answer incoming queue Customer Service calls.
• Provide exceptional consumer assistance through product knowledge and technical insight.
• Proactively manage operational queues through e-mail responses, call-backs, and inventory updates.
• Establish and maintain an influential customer service culture and provide the appropriate environment for teamwork.
• Develop and maintain positive and effective working relationships with peers and cross-functional teams.
• Display the highest level of Integrity, Customer Experience, Leadership, Strategic Agility, and additional core competencies essential to business success.
• Callaway Golf Pre-Owned, SHOP, Spree, Gift Card, Proline Pre-Owned, and VIP business channels understanding.
• Flexible hybrid schedule consisting of and including evenings and weekends as assigned.

Skills

Verbal and written communication

Digital navigation

Analytical/problem solving

Cross-functional collaboration

Golf industry knowledge

Education

Bachelor's degree or equivalent

Job description

Callaway Golf is seeking a Customer Service Representative to manage inbound queue calls across our ecommerce channels, provide product knowledge, and support order and email queues. You'll help maintain an engaging customer experience in a fast-paced golf lifestyle brand.

The role emphasizes collaboration with cross-functional teams, a flexible hybrid schedule including evenings and weekends, and a focus on integrity and outstanding service.