Hybrid Global Operations Specialist - Day Shifts (No Nights)

International SOS; Center Square (PA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

International SOS seeks an attentive Operations & Logistics Assistant to fulfill 24-hour assistance requests from clients and subscribers. You will work closely with medical and security teams to ensure swift, accurate case resolution while maintaining a strong customer-service focus.

Your role includes coordinating services, documenting activities, and communicating logistics to stakeholders. Start date is February 2027, with an onsite/hybrid office in Blue Bell, PA and shift options to fit

Qualifications

• 1–2 years of experience in logistics and customer service.
• Experience in logistics, travel and/or healthcare sectors desirable.
• Experience in a fast-paced phone-based or call centre environment desirable.
• High school diploma required; tertiary education desired.

Responsibilities

• Provide operations and logistics support for assistance requests from clients and subscribers, collaborating with medical and security colleagues.
• Deliver empathetic, high-quality service and ensure timely, accurate case resolution.
• Document all case details in the organisation's systems and coordinate services across internal resources.
• Manage a workload of cases per shift and timely handover to billing where needed.

Skills

Customer service

Logistics

Phone support

Education

High school diploma

Job description

International SOS seeks an attentive Operations & Logistics Assistant to fulfill 24-hour assistance requests from clients and subscribers. You will work closely with medical and security teams to ensure swift, accurate case resolution while maintaining a strong customer-service focus.

Your role includes coordinating services, documenting activities, and communicating logistics to stakeholders. Start date is February 2027, with an onsite/hybrid office in Blue Bell, PA and shift options to fit