Hybrid Game Support Rep — Product Replacement (Temp)

Hasbro; Renton (WA); Hybrid; USD 25,000 - 35,000; Full time

Job summary

Hasbro's Wizards of the Coast unit in Renton, WA is hiring a Game Support Representative (Product Replacement) for a 12-month temporary assignment through Workwell. The role is hybrid, with on-site Tuesdays through Thursdays and flexible Mondays and Fridays.

You will provide email-based customer service, process replacement orders domestically and internationally, and use CRM tools to resolve issues. 2+ years in customer service and familiarity with Zendesk, CRM, and Office tools are desired.

Qualifications

• 2+ years of experience in customer service, in fast-paced environments.
• Ability to craft clear customer-facing and internal communications.
• Initiative to investigate issues and update procedures.
• Familiarity with evolving product catalog and customer needs.
• Experience with CRM and inventory management, and Microsoft Office.
• High School Diploma or equivalent required.

Responsibilities

• Provide excellent customer service via email through our CRM.
• Communicate product information and partner releases to customers.
• Identify concerns and validate replacement requests and improve sentiment.
• Process shipping orders domestically and internationally.
• Use tools to diagnose issues and escalate when needed.

Skills

Customer service

Clear communication

Issue investigation

Education

High School Diploma or equivalent

Tools

Zendesk

Microsoft Teams

Confluence

Job description

Hasbro's Wizards of the Coast unit in Renton, WA is hiring a Game Support Representative (Product Replacement) for a 12-month temporary assignment through Workwell. The role is hybrid, with on-site Tuesdays through Thursdays and flexible Mondays and Fridays.

You will provide email-based customer service, process replacement orders domestically and internationally, and use CRM tools to resolve issues. 2+ years in customer service and familiarity with Zendesk, CRM, and Office tools are desired.