Game Support Representative (Temporary Assignment)

Hasbro; Renton (WA); Hybrid; USD 25,000 - 35,000; Full time

Job summary

Hasbro's Wizards of the Coast unit in Renton, WA is hiring a Game Support Representative (Product Replacement) for a 12-month temporary assignment through Workwell. The role is hybrid, with on-site Tuesdays through Thursdays and flexible Mondays and Fridays.

You will provide email-based customer service, process replacement orders domestically and internationally, and use CRM tools to resolve issues. 2+ years in customer service and familiarity with Zendesk, CRM, and Office tools are desired.

Qualifications

• 2+ years of experience in customer service, in fast-paced environments.
• Ability to craft clear customer-facing and internal communications.
• Initiative to investigate issues and update procedures.
• Familiarity with evolving product catalog and customer needs.
• Experience with CRM and inventory management, and Microsoft Office.
• High School Diploma or equivalent required.

Responsibilities

• Provide excellent customer service via email through our CRM.
• Communicate product information and partner releases to customers.
• Identify concerns and validate replacement requests and improve sentiment.
• Process shipping orders domestically and internationally.
• Use tools to diagnose issues and escalate when needed.

Skills

Customer service

Clear communication

Issue investigation

Education

High School Diploma or equivalent

Tools

Zendesk

Microsoft Teams

Confluence

Job description

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.

This is a temporary assignment through Workwell supporting Wizards of the Coast.

Job Overview

We are seeking a Game Support Representative (Product Replacement) who is passionate about customer service and curious about our products, and who is excited to help players enjoy them! They will represent our brands by interacting directly with our customers as well as processing and shipping products to consumers.

Location and Work Arrangement

This role is based at our Renton, Washington, United States office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays.

What You’ll Do

• Provide excellent customer service via email through our CRM.
• Leverage public-facing communications about products we release, and products released via partners.
• Identify customer concerns and validate customer requests for replacement product while improving customer sentiment after a poor product experience.
• Process orders for shipping, both domestic and international.
• Use the tools and guides provided to find, fix, and tackle problems — and know when it’s time to raise an issue to the next level.

What You’ll Bring

• 2+ years of experience working in customer service, including in a fast-paced environment, with a strong understanding of customer service principles, skills, processes, and techniques.
• Ability to craft clear, customer-facing and internal communications.
• Initiative to investigate issues and provide recommendations for updates to procedures and policy.
• Product Familiarity: Ability to stay familiar with an evolving catalog of products and understand what is meaningful to customers.
• Experience with CRM systems, inventory management, and Microsoft Office.
• The position requires a High School Diploma or equivalent experience.

What Sets You Apart

• Familiarity with Zendesk, Microsoft Teams, and Confluence.

Employment Details

This is a temporary assignment supporting Wizards of the Coast. The selected individual will be employed and paid by Workwell as a W-2 employee and will not be an employee of Wizards of the Coast or Hasbro.

• Employment Type: Temporary Assignment
• Location: Renton, Washington (Hybrid)
• Assignment Duration: 12 months
• Hourly Pay Rate: $21.65 USD

In compliance with local law, we are disclosing the hourly pay rate for this role.

Benefits Through Workwell

For US: Workwell offers temporary workers in the United States medical, dental, and vision coverage, as well as paid time off, holiday pay, a health savings account, an employee assistance program, a 401(k) retirement plan, and paid sick leave. Paid sick leave may vary by location.

Who We Are

We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations.

Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion and where every employee is empowered to think boldly, act with integrity, and spark joy for all.

Hasbro About The Company – Hasbro

Wizards of the Coast Who We Are – Wizards of the Coast

Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

Accommodations

If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process.

Please note that benefits listed below are for full time employees only, please refer to the benefits listed above for Contingent Workers payrolled through Workwell.

Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:

• Health & Wellness
• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development
• Exclusive Perks

Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.