Hybrid Full-Stack Application Support Engineer

Centria Autism; Farmington Hills (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Centria Autism is seeking an IT Application Support Analyst to provide technical assistance, troubleshoot enterprise applications, and maintain system stability. You will support end-users, collaborate with IT teams, and contribute to improving application functionality across the organization.

The ideal candidate has 2+ years in IT support or helpdesk roles, experience with EHR/EMR systems, and solid knowledge of Microsoft and G Suite.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 2+ years of experience in IT support, application support, or helpdesk roles.
• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• Proficiency with enterprise applications such as EHR/EMR systems, Google Suite, Central Reach Institute, Salesforce, Kronos UKG, or other industry-specific software.
• Strong troubleshooting skills and ability to analyze complex technical issues.
• Experience with ticketing systems and IT service management processes.
• Familiarity with SQL databases, reporting tools, and scripting for automation is a plus.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of IT security best practices and compliance requirements.
• Experience with Microsoft Intune, Azure AD, or cloud-based application management preferred.
• ITIL certification or understanding of IT service management frameworks preferred.
• Experience in a healthcare, education, or nonprofit organization preferred.

Responsibilities

• Provide first and second-level support for enterprise applications, diagnosing and resolving technical issues efficiently.
• Monitor and maintain application performance, ensuring uptime and reliability.
• Work closely with vendors, IT teams, and end-users to troubleshoot software-related issues.
• Assist in software installations, upgrades, patches, and configurations.
• Manage user accounts, permissions, and access within applications.
• Develop and maintain documentation, including troubleshooting guides and knowledge base articles.
• Collaborate with business units to understand requirements and provide application solutions.
• Support integrations between applications and ensure data integrity.
• Identify recurring issues and recommend long-term solutions or process improvements.
• Conduct training sessions and create user guides to enhance application knowledge among team members.
• Conduct quarterly user access attestations.
• Coordinate with the development team and product team on bugs and other application issues.
• Duties as assigned.
• Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
• Responsibility to report violations of Company policies or the Code of Conduct.

Skills

Troubleshooting

Microsoft Suite

G Suite

SQL databases

Ticketing systems

IT security

Azure AD

Intune

Communication skills

Team collaboration

Education

Bachelor's degree in Information Technology or related field

Tools

EHR/EMR systems

Salesforce

Kronos UKG

Central Reach Institute

Job description

Centria Autism is seeking an IT Application Support Analyst to provide technical assistance, troubleshoot enterprise applications, and maintain system stability. You will support end-users, collaborate with IT teams, and contribute to improving application functionality across the organization.

The ideal candidate has 2+ years in IT support or helpdesk roles, experience with EHR/EMR systems, and solid knowledge of Microsoft and G Suite.